Connect a seagate dashboard enhanced device to activate features

Hi,

Please put your computer into safe mode before attempting to connect to the hard drive again. Safe mode turns some feature off when activated so whatever program is forcing the shutdown might have be paused when connecting to the external hard drive.

Also, try connecting the hard drive to a non-laptop intermediary device and then connecting that device to your computer and attempting to access the hard drive folder within the intermediary drive.

Thank you.

Can you please provide more detail on the program you are downloading, the model of drive, and model of computer?
On the face of it, the program seems to be saying it is not compatible with the model of drive you have plugged in, or that the drive has been reformatted in a way that is not compatible.
Does the drive show up in the File Explorer / Finder of the machine?

after comment : ok, if you can drag and drop files onto it, then That means it is operational, and recognized by the system. The next question is why you can’t install the Seagate Desktop software. Where did you get the software from? Try going to Seagate Support and looking up your drive model, and doing a fresh download of the software they have for that model. Alternatively, there are other backup software packages available, Acronis, Aoemi, EaseUS, and others. You can find reliable downloads of utility software at downloads.com (CNET) or look for reviews from PcWorld or PCMagazine for their recommendations of the best paid and free backup software

Check to see if the Seagate Dashboard Service is running. To do this, right click on My Computer and go to Manage, in the list on the left click on Services and Applications and then select Services.

In the list on the right, please scroll and look for the Seagate Service. Check to see if it is listed and is started. If it isn't started, and is set to disable, I would right click on Seagate Service and go to properties.

On the General tab, I would change it from Disabled to Manual, click okay, and then right click again on the Seagate Service, and select Start.

If Seagate is not listed, it might be necessary to uninstall and reinstall the application. Contact Seagate support for the link with the updated version of the software."

Backup Plus Desktop Drive

You got to connect the Segate drive to the computer you launch the program from...

your frustration is from not understanding that you have 2 different computers in operation and so you have to install the driver for the hard drive on each computer and to ensure that it is compatible with each one
just it plugs in and pays on one doesn't mean that it will automatically do so on any other computer that you attach it to
on the pc google the manufacturer web site for the hard drive and down load the driver for it
then go to properties and click on the compatibility tab and click the box and high light the win os you have running , apply and ok

did you install the enhanced drive as instructed
if not don't complain

Make sure your computer has found it and it's supposed to be working fine then replace the USB cable, try another port, uninstall the harware from windows, then unplug the drive and reinstall you may want to try the previous version of software if you can. Also check firmware updates and double check correct windows / OS and bit level.

Check your device manager to verify you have USB 2.0 capability. Expand the Universal Serial Bus section. There should be an "Enhanced" USB host controller present. Check Microsoft update to install the driver. You may need to install an add in card to get USB 2.0 - check with the manufacturer of you computer.

Hi,

The icon is an indicator for the Enhance Call Audio feature selected on the device. The Enhance Call Audio feature is designed to allow a user to adjust the sound quality over the earpiece of the device (e.g. Boost Bass or Boost Treble)



To improve sound quality for all phone calls, complete the following steps:

1. In the Phone application, display the menu and select Options.
2. Click General Options.
3. Change the Enhance Handset Call Audio or Enhance Headset Call Audio field.
4. Display the menu and select Save.

To improve sound quality during a phone call, complete the following steps:

1. During a phone call, display the menu and select Enhance Call Audio.
2. Select Boost Bass, Boost Treble or Normal.

To review the different Selectable Phone Equalizers during a phone call, press the L key. The enhancement specific icons are displayed on the active call screen.