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There is no option that I know of, on the printer to do this. I suspect this is an option in the pos software that you are using. If you are using windows try doing a test print to the srp350ii from the printers in control panel and see if it prints once. I am pretty sure it will and that will prove that it is something in the software itself.
Looks like you'll have to contact Samsung http://www.samsungminiprinters.com
The operators manual does not give any indication about what to look for if the error light is on.
Here's what the manual states about the paper light: This light indicates the near end of the paper roll. Install a new paper roll and the printer will continue printing. When the light blinks, it indicates the self-test printing standby state or macro execution Standby state when the macro execution command is used.
If the print test works, then that rules out cables, etc. Definitely sounds like a comm setting issue. The most common problem with swapping serial printers is incorrect baud rate. Is that winpos from quest in Aus? I think they might use 9600 baud. You change the printer baud rate using the dipswitches under the panel on the bottom of the printer.
Thermal heads wear out over time as the paper grates down the thermal head. You'll get to a point where the only thing you can do is to replace the head. Contact the manufacturer or service centers to where you can buy one