Whenever i turn on the camera, the screen shows that the lens isn't fully retracted and it prompts me to turn the camera off and on again. when i do so, it does not work. i have looked online and it tells me to power reset, but i cannot find a power reset button. i also read to intensely shake the camera so the lens can go back to where it belongs, but that hasn't worked either. help!!
Hi Susan,
If you cannot find the power button, just simply remove the battery wait for few seconds and put the battery back. What I assume of this behavior is 'If the coming out lens is obstructed by anything' the camera will show such error. If it does again, I would suggest calling Sony and getting their advice. Regards
1,319 views
Usually answered in minutes!
×