Question about Dell Wireless Keyboard Optical Mouse w0147

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Wireless Mouse and Keyboard Connection Lost

About a week ago, my the wireless mouse and keyboard connection on my computer stopped working.  I followed the trouble-shooting steps and was able to restore the connection.  The problem is that every time I'm gone from the computer for an extended period of time or when I re-boot, the connection is lost again and I have to restore the connection.  What could be causing this to happen again and again?

Posted by SammySLC73 on

  • 7 more comments 
  • flyitfast Jan 10, 2008

    I have also lost the connection between the PC and mouse and keyboard. I cannot get it to reset. I have followed all the recommended troubleshooting steps, but nothing works. I even bought a new keyboard and mouse (wireless). No help . Are there settings that might have gotten messed up - it sure looks like the USB port could be suspect, but I have tried other devices on it and they work OK. Sure hope this is a problem for others and they have suggestions.



    thanks.................

  • Dunc52 May 04, 2008

    i have been using my dell wireless keyboard and mouse with my hp laptop for months. all of a sudden it quit working. i have another small wireless mouse that i use when i travel and it too doesn't work. i have no idea where to start. please advise if you can

  • Kay70 May 22, 2008

    my wireless mouse & keyboard just stopped working too. I've tried re-starting & it will work for a minute, then stop working again. I tried a different port connection to my computer - that didn't work. I've also replaced the batteries in both the keyboard & the mouse. I don't know what to try next. Any suggestions would be greatly appreciated. Thanks.

  • FAMERINDELL Jun 06, 2008

    dell keyboard and mouse stopped working. a tech reloaded word temp fix...now broken again. using on screen keyboard hlp!

  • Lisa Elias
    Lisa Elias Jun 18, 2008

    My new wireless keyboard stopped working but the mouse still works. Replaced batteries and reset connection button. still not connecting. Help

  • Anonymous Jun 22, 2008

    My wireless Dell keyboard lost the connection, I tried pressing the "green" button under the keyboard followed by pressing the wireless connector as instructed but still does not work. The mouse is working fine.

    I tried replacing the batteries twice as well as rebooting the computer just in case without much luck.

  • bobs babe Nov 05, 2008

    I just installed a Linksys Wireless Router and as soon as I did I lost the connection to my Dell Wireless Key board and mouse. Anyone know what to do to reestablish the connection?

  • Anonymous Dec 03, 2008

    You might try resetting the receiver first and then the keyboard. Be sure the receiver is close to the keyboard. You may have to press several times. Press the mouse reset button as well. I hope this helps.

  • cdc1 Dec 18, 2008

    My computer is on but I am unable to wake it up as the wireless keyboard and/or mouse don't seem to work. Both have new batteries, and I've tried to manually reset by pushing the green buttons on each and the receiver. When I turn off the computer and reboot it comes up, but cursor will not move.

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You might want to look into the settings on the wireless appliances they may be using a power saving setting. if they are wireless they run off batteries. Most devices now have a power save setting, most Mp3's do and most other decives as well check to see if this is the case, if not feel free to contact me and I will help you futher Thank You!

Posted on May 01, 2008

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My gateway wireless mouse won't sync


- Have you tried the steps mentioned in the link to connect a wireless keyboard and mouse to the Gateway computer? http://support.gateway.com/s/desktop/2009/gateway/zx/zx4800/ZX4800faq3.shtml
http://www.support.gateway.com/s/Manuals/Profile/WirelessKb_MouseGuide.pdf

Also follow the generic troubleshooting steps mentioned in the link to connect a wireless keyboard and mouse to a computer.
http://support.microsoft.com/kb/838398
Note: The steps provided in the link mainly works for Microsoft hardware but the steps can be applied to any wireless keyboard and mouse. Do not install any software given in the link as it will not help you if you do not have a Microsoft Hardware.

It would be helpful if you could provide us the exact computer model number and also the make and model number of the keyboard and mouse.

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I bought a gateway zx series computer 3 weeks ago. the wireless keyboard and mouse that came with it has stopped working for no apparent reason. the computer says that it doesn't recognize the device. i...


hi Karnarc.
How do I troubleshoot my Gateway wireless keyboard and mouse? How do I troubleshoot my wireless keyboard and mouse?
If you are experiencing issues with your wireless keyboard and mouse not working properly, perform the following steps to troubleshoot the wireless keyboard and mouse.
  1. Make sure the USB connector from the receiver is properly plugged into a USB port on the computer. Some systems ship with the receiver already preinstalled in the unit itself. Please check your mouse to see if there is a receiver inside of the battery compartment door.
  2. Make sure wireless keyboard is not on a metallic surface.
  3. Ensure that the receiver is 8-inches from other electrical devices.
  4. Try plugging the receiver into a different USB port to ensure that the USB port is working properly.
  5. Check the batteries in the keyboard and mouse to make sure they are installed correctly.
  6. Test the batteries to ensure that they still have a charge.
  7. Verify the On/Off switch on the keyboard and mouse are switched to On.
  8. Some receivers, keyboards, and mice may have a connect button. If so, follow the steps below:
    1. Plug the USB receiver into a USB port on your computer.
    2. Press the connect button on top of the receiver and the button will blink.
    3. Press the connect button on the bottom of the keyboard to activate the wireless connection.
    4. Press the connect button on top of the receiver and the button will blink.
    5. Press the connect button on the bottom of the mouse to activate the wireless connection.

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Try the following:

1. Change the batteries.
2. Hold the connect button on the wireless USB adapter and the connect button underneath the mouse at the same time for five (5) seconds and release them both.
3. If you get the same problem, try connecting the USB receiver into another USB ports of the computer.
4. Try different computer.

If same problem occurs after following the steps above, then you may need to contact the manufacturer of the wireless mouse and have them repair it for you.

Have a good day!

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Generally, wireless devices have a connect button that finds the frequencies of the devices. On the receiver press this button, then press the button on the bottom of your new mouse. the receivers lights will stop flashing once connected.

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Most Bluetooth keyboards and mice are just Plug-n-Play and does not require any driver installation. You need to isolate the problem, please follow the steps below:

1. Make sure that the wireless adapter of your wireless KB and mouse is properly connected to the USB port of the computer.

2. Make sure that the USB ports of your computer are working.

3. Use fresh batteries for the KB and mouse.

4. After connecting the wireless dongle to the computer, turn on your KB and mouse (there should be an ON/OFF switch underneath).

5. Briefly press the connect button on the wireless dongle and then hold down the connect button underneath the mouse for five seconds and then release it.

6. Do the same steps for the KB.

Have a good day!

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The keyboard should have a button underneath it. Press the button on the usb controller first and then the button on the keyboard. Repeat a few times to see if it connects. If you are still having trouble try another set of batteries as some batteries are not designed for wireless products.

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1 Answer

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Have you attempted to use an external mouse? - USB - if so does that work?
if it does - Click on START - Control Pannel - Keyboard (& Mouse Respectively) - Click on the hardware Tab - Select the relevant Key Board, Click on Properties - this will give you a device status - if is is not working properly - click Trouble shoot & follow the onscreen instructions. - If is "Working Properly" click on Drivers - check your driver is updated, or roll back.

If you happend to be on a server and the keyboard and/or mouse have stopped responding - you will need to restart (The Server). Ensure that the Keyboard and mouse are on PS2 connections and not USB - the Severs do not like USB Connected Comms Devices. I have found if there are wireless mouse's &/or Keybourd's &/or any USB connected Mouse/Keyboard, they tend to somehow interfere with each other (i.e. the sever with one of the terminals) - only remedy I have ever managed to make work is restart.

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