Question about Waring WMK300 Professional Belgian Waffle Maker

7 Answers

Waring pro wmk300

Turns on but will not heat up after about 10 uses

Posted by nowaffles on

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  • Anonymous Nov 20, 2007

    We bought one of the waffle irons for our home and our cabin. We also bought about 6 for the school district home ec classes, etc. We bought them from Costco. The second time we used it one waffle cooked fine, then it quit and wouldn't heat at all. I returned it to Costco and got a refund. He said they have had many returned with the same story. Now we are worried about the other 6. Depending on when they break it may be too late for Costco to take them back. There is something faulty about it if they are having many returned.

  • Anonymous Dec 07, 2007

    I had my Waring Pro Waffle Maker for 3 months before the heating element quit.  Tried to return it at Sears but they said it was too late for a refund.  Gave me a number of repair shop that fixed it under warranty.  After about three months I finally got it returned and the same thing happened it two days.  Sent it back again and they sent me a brand new unit.  Well quess what happened?  Yes, the same thing...two days later.  If the thing hadn't been so expensive I would have just chucked the thing and been done with it.  I'm glad I'm finding that others have had the same problem.  I now will be contacting Waring directly.  Has any one had success with them in getting a refund?



  • tomsan1 Dec 28, 2007

    We have the same problem with this waffle maker. We made 6 waffles and it will no longer work. We tried turning it on and off, and still nothing. We will return this item and try to exchange it for another one. If that one does the same thing, we are getting our money back. Waring really needs to beef-up their quality checks before these items leave the factory! So much for a "Professional" Waffle Maker.

  • FBarten Dec 30, 2007

    Same problem with ours. Made approx. 30 waffles in 6 weeks when it stopped heating. I had read all the good reviews and a few that warned of this problem and decided to take a chance on it. Somewhere I read about a resistor that goes bad but I can't find the web site again. The local Waring repair center is for commercial units only so I had to send it back to Waring in CT. $80 - 20% at Bed, Bath and Beyond, UPS charge to send it back almost $18 (so much for the 20% off)! Hope the next one lasts. I didn't want to spend $200 on the KitchenAid but may have to if problem persists. Does make great waffles when it works!

  • Waffley Jan 23, 2008

    Same problem!!

    Ours lasted less then a month, we loved how they turned out and probably made over a hunderd waffles in it..We had family get tegethers with chicken and waflles. waffles and Ice cream,etc. Kids ate the waffles almost every other day for breakfast....it was used alot, but today it stopped heating up. I was looking to find a place to fix it myself.. It was a display model, no box, etc for christmas. No reipt can be found now. Perhaps the kitchenaid model may be the one to go with. thanks..

    Now that we had one of these, I can't see us without one.

  • cmjsrevihc Feb 08, 2008

    Same story with ours. We got it with our Save-On points from the grocery store here in BC, so at least we didn't really pay for it. Made the best waffles I've ever had at home. Then last weekend, after three months, the heating element quit mid-waffle. I just opened the unit up since I figure I'm not going to return it and get one that does the same thing. The rest of the unit seems quite strongly made. Way better than some of the ones I've seen around town (The Wolfgang Puck one looks like cheap plastic crap. Same with the Bella Cucina one). But such a shame that Waring uses a bad heating element. I can't see any way to repair it, or replace the element. It's welded right in there, and it's probably custom for this unit. Ours has a manufacturer's date on the bottom of August 16, 2007. I wonder if they used to use a better element, because I have seen a few posts where people have been using their unit for three years.

  • cmjsrevihc Feb 08, 2008

    Same story with ours. We got it with our Save-On points from the grocery store here in BC, so at least we didn't really pay for it. Made the best waffles I've ever had at home. Then last weekend, after three months, the heating element quit mid-waffle.

    I just opened the unit up since I figure I'm not going to return it and get one that does the same thing. The rest of the unit seems quite strongly made. Way better than some of the ones I've seen around town (The Wolfgang Puck one looks like cheap plastic crap. Same with the Bella Cucina one). But such a shame that Waring uses a bad heating element. I can't see any way to repair it, or replace the element. It's welded right in there, and it's probably custom for this unit. Some of the screws on the plates were really hard to get out, incidentally.

    Ours has a manufacturer's date on the bottom of August 16, 2007. I wonder if they used to use a better element, because I have seen a few posts where people have been using their unit for three years.

  • rooshyj Feb 09, 2008

    We got ours for Christmas. It was working great till this morning. My husband made 2 waffles before it quit working. I tried unplugging it then plugging it back in, hoping for a simple solution. Obviously, it didn't work. I am very disappointed because all the reviews were great. I didn't find one review about it breaking down...until this morning. I don't know what I'll do. For me it isn't worth the hassle of shipping it for a temporary fix but too expensive to get another one with the same problem. The waffles sure were good though.

  • Anonymous Feb 14, 2008

    Yes, this happened to us too. We received it for Christmas and used it twice before it stopped heating up. I too, do not want to send it in as it would cost more for shipping than to get them to fix it. We are most disappointed as it did make really good waffles. I unplugged it, checked the outlet, and looked for a reset button on the machine to no avail.

  • Anonymous Mar 17, 2008

    Wafflemaker worked fine until this weekend - after two waffles the light remains on but the unit does not heat up. Help!!!!

  • Anonymous Mar 30, 2008

    Hi, purchaced the waring wafle maker online in from the USA, I live in Canada, I worked great for about 10 - 20 waffles then quit heating. I called Waring in the USA, they would not warenty it because I live in Canada, called waring in Canada, they will not warenty it because I purchased it in the USA, just about every excuse there is not to do the right thing, will never buy another waring product because of the slimy company policies.

  • freddie101 Mar 31, 2008

    We purchased our Waring Pro waffle maker in late December 2007 in Calgary, Alberta. We used it twice before today (March 30, 2008) and it worked beautifully. We were quite enjoying it. This morning we made two waffles and then decided to make another batch but it would not heat up. It had worked perfectly but simply quit after the 3rd ever use this morning! The red power light still goes on but it does not beep or heat. Did they ship a faulty batch to Canada? Very disappointing.

  • Anonymous Apr 01, 2008

    WMK300 worked fine for about 2 months, then after making 3 waffles, light stays on but iron no longer heats. Received in December of 2007.

  • Anonymous Apr 03, 2008

    I sent mine back today for the exact same reason. I live in Canada but purchased the waffle maker in the USA. I returned the unit to the head office in Woodbridge with a Signature so I will wait to see what happens. Glad to know it has happened to others so i can pursue with a bit more confidence knowing the problem is common.

  • Anonymous May 16, 2008

    I had the same thing occur to me last night. I've only had it for about a month, and this was only the second time using it. First two waffles turned out great, but we noticed the third was taking quite a while with no beep from the timer. We realized the plates weren't heating up anymore. I got mine as a present, but the person bought it from Cayne's in Toronto, Canada. Fortunately, there's a service depot not too far from me. But it's pretty bad that Waring Pro continues to sell these faulty items. What happens if it craps out after a year and two months? I'm just glad to know this is a recurring problem, as Waring should be well aware of it.

  • Jeanbqueenbe Aug 14, 2008

    I have the same problem. I got mine for Christmas in 2007 and have used it about six times and enjoyed delicious waffles. I had company this week from out of state and made three waffles and then it quit. The red light comes on but it does not heat up. I will be contacting the company.

  • etnapam Aug 31, 2008

    Bought this waffle maker in Dec 2007, used it once and would not heat up again. Bed bath and beyond replaced it with another in Jan 2008. Now today the replacement died the same way.

    Do these things really work long term?

    Should I have to accept a cheaper plastic model to get mine fixed?

    Makes great waffles when it works, but dependability stinks!

  • rayg15 Sep 01, 2008

    turns on does not heat up

  • greatcanine Sep 08, 2008

    I plugged mine in today and after two waffles I heard a POP and the Ground Fault Interrupt on the circuit breaker popped. I reset it and the red light came back on but the waffle iron did not heat up. I later took it apart and found that two of the wires under the lower heating element had melted through and come into contact with the stainless steel cover. The result was a short. The inside of the stainless steel cover had a large arc mark and soot. Amazing!!!

  • Anonymous Sep 17, 2008

    Same problem returning the 3rd unit for a refund tomorrow...

  • Anonymous Oct 07, 2008

    I am relived that this problem is not my imagination, but disappointed that it is so common. My father gave every member of our family (3) a Pro Waffle Maker for Christmas last year and none of them worked after the first couple of times. We have been trying to figure out what to do. I will now contact Waring for help!

  • Anonymous Nov 02, 2008

    I returned one after 2 months, it just quit working in the middle of sunday breakfast and now my second one just did the same thing, both only used about 4 times. What a piece of junk, taking it back and getting my money back and will NOT buy a another one.

  • Anonymous Nov 12, 2008

    I bought this waffle maker after 3 uses the front part of the until cracked off. I ended up throwing the unit away. (I should have taken it back to the store). I bought a replacement one and after making 3 waffles there was a loud pop and Sparks came from the back of the maker. I took that until back for an even exchange. Again the same thing happened. Each time I was able to exchange them at Bed Bath and Beyond. I currently have a brand new one that I am not sure if I am willing to use after seeing these comments. I wish they could fix this problem because I LOVE this waffle maker but the safety of my family comes first.

  • fkucera Nov 27, 2008

    Bought my Waring Pro WMK300 waffle maker 4 months ago. After using it twice, it just quit heating up despite the "on" light being on. Got Waring to ship another to me and same thing happened this morning after only one use. I suspect that a recall is necessary due to some design flaw.

  • bttryfly grl Dec 01, 2008

    I've had mine for over a year. Heating and cooking just fine. Yesterday the main housing part cracked off during cooking. Not near the handle, but between the silver and black at the hinge. With a little jiggling, I was attempting to finish my batch of waffle batter by holding the unit together with a potholder. All was well until it sparked, popped and blew out all electricity in my kitchen's island. A bit of a safety hazard if you ask me. I did love this unit and have had no problems until now. I think a professional unit should last a bit longer than it has. I will try to contact the company for some satisfaction, but will not try to buy this brand again. Pity.

  • rbaldwin26 Dec 02, 2008

    I've had my Waring Pro WMK300 for about 6 months.  Have made lots of waffles in that time, but now the iron turns on but does not get hot.  Sounds like others have had the same issue. I'm going to call Waring tomorrow during business hours.  Glad to hear my problem isn't isolated.

  • Anonymous Dec 14, 2008

    Waring Pro Waffle Maker lights up but no heat. I've only made maybe 20 waffles with this darn thing. I bought it due to its great rating on Amazon, but it appears to have been a bad purchase. I'll contact the manufacturer to see what we can work out.

  • roybotic Dec 24, 2008

    Same issue. Had it for 8 months. Great device until now (doesn't heat up anymore).

  • stepmock Dec 25, 2008

    Same problem....light comes on but no heat. Guess I will call Waring too and see what is up with this. Only used ours about 4 times.

  • Anonymous Dec 27, 2008

    I also have the same problem. Red light on, no heat and relay clicks. I found the heating elements are fine, voltage is delivered and the temperature sensing is fine. The bad component is a D242 ZPXH which is mounted on one of the heaters inside white tubing. It is an open circuit preventing the heaters from working. I believe this is a diode which has gone bad but I am not sure yet as I have not found the part.

  • Alwaysfixing Dec 27, 2008

    A follow up from previous post. The bad component, mounted on one of the heater coils is a thermal overload protector. A NTE8242 ($1.55 at Newark + s&h) appears to be spec compatible (15A max, 240 degrees C to open). The open question is why the first one blew.

  • mnahnsen Jan 02, 2009

    same problem as the others. It has been working for a year and then it stopped heating. The orange light goes on but does not heat. I ordered the thermal fuse as it does not look hard to change out. The fuse is not in the base but it is under the top waffle plate cover. It is covered by a white silicon tube. It is crimped to a black wire. I think I will solder in the new fuse. I am pretty sure this will work. I bought the fuse on amazon. It is a 240 degree C fuse. I can't see throwing out the whole waffle maker for a stupid fuse. If it works I would be willing to fix others. If you have questions email me at [email protected]

  • dpriebe Jan 14, 2009

    Same thing here. I used it two or three times, now light comes on but the unit doesn not heat up at all. I took one of the posters suggestions and emailed the Waring website customer service. No response yet but I just sent the email. I'll report my progress.

  • skihead77 Feb 22, 2009

    This is the second time this has happened to me. The first waffle maker lasted for roughly 9 months and was put to heavy use. Then it just quit one morning. I contacted Customer Service and they suggested sending it back for a replacement. About a week later I received it and when I opened the package, I noticed that the base had been badly damaged in shipping. So once again I sent the unit back, pleading for them to help me fulfill my waffle needs. Finally the unit came and I eagerly mixed up a batch of batter and viola, success. Now only one month into breakfast bliss, it has gone again and quite mid-way through the first waffle. Frustrating cannot describe my thoughts. I will be sending this unit back (again for a third time) and will probably have to ebay it and find another brand.

    What makes me mad is that I have been toting this as a wonderful item and have given multiple units as wedding and birthday gifts. Only now to realize that they will at some point have to warranty the item. Waring has just lost a lifetime customer.




  • rainman1289 Feb 28, 2009

    Won't heat up, just like all the other posts. Wish I would have seen this prior to purchase. Only had for 2 months and used about 10 times.

  • Anonymous Mar 08, 2009

    I'm on my second Waring waffle iron...same thing, first one lasted just a week beyond the warranty! I bought another and used it twice and the same thing happened again! The light is on - but nobody's gonna have waffles!

    I loved mine so much and folks just loved the waffles it made, so I gave them as gifts....oh my!

    Why doesn't Waring just FIX the problem???

  • Ljackiea Apr 12, 2009

    I received my Waring Waffle Maker for Christmas last year, so have had it only three months. I love the waffles and when making a batch a couple days ago it quit heating, no green light anymore. I tried to contact Waring but have not received an answer. I also did not find someone in my local area who does their service. Wish I was brave enought to take it apart like others have done, but doubt I will try it. I like some of you just wonder WHY they don't fix the problem and be done with it.



    J in WA state.

  • Anonymous Apr 30, 2009

    After I was using it and made 3 waffles it just stop heating up. I have only used the machines four times total.

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7 Answers

Anonymous

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Hi this is Mark again. I received the thermal fuse and installed it yesterday. The waffle iron works great. To repair the waffle maker I removed the four screws on the lower griddle and removed the round stainless cover. I next snipped off the old fuse and purchased metal wire connectors from an auto parts store. It was actually an in line wire connector (tubular) and a removed the plastic outer shell. I stripped the ends of the black wire that the fuse was connected to and crimped the thermal fuse to the black wire. To make sure it wouldn't separate I soldered the connectors. I made sure that the white silicon tube was still in place during the process and that none of the wire was exposed. If the wires touch metal you will have a short. I then reassembled and plugged it in. Volia! Back in action and waffles for breakfast. It appears on my unit that the black wire may have grounded out and that is why the fuse blew. I don't know for sure. To be safe, I will be cooking my waffles on 3 instead of 3.5. I would have to say that either you need to be fairly handy or have a friend help you and buy them a beer.

Posted on Jan 11, 2009

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After numerous fixes and replacement units I did finally contact Waring directly through their website.  I explained my situation and reported all the posts I had seen regarding the same problem. They responded quite quickly, sent me a UPS return sticker and within a few weeks sent me a new unit.  I cannot find the manufacturer's date on the unit, but it is different than my previous units.  The bottom stand is now made of plastic.  No worries though, so far so good, waffles for breakfast again.  It's been two months now, I'm keeping my fingers crossed.  Try contacting them directly, I found them better than any store or repair shop.  They have to be aware of this problem and I don't know how a recall happens, but they probally would much rather replace your unit than recall all units. 

Posted on Feb 25, 2008

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Robert Weir

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This morning, I too fell into this "doesn't work after 3 months of use". I bought mine at costco and when I called them about returning it for a replacement, then told me they no longer have it
but, they would refund me my money.

I want my waffles.

So, after reading some of these other situations people were having, I contacted the local store who services these and basically, since it is under warranty, I bring it in to the store and they get another one, new, from waring and it will not cost me a dime.

Now, the folfs at the store said, Your the first one this week with this unit and they usually get about 3 a week - with the same problem. They also told me that the replacement one must be better because they never had a customer repeat after giving them the replacement one. I hope this will work for me as well.

Another bit of information. I tried to see what was the problem with my unit. Since I am gifted with the ability to fix just about anything, I attempted to see what was the problem. Inside the unit, the two wires that feed the heating elements has a compoent that appears to be something like an in line thermister. It had markings indication 240 degrees and 250 volts. I tested it with a meter and found voltage, AC, on one side but nothing on the other which tells me this compoent went south.

That is why I called the repair store to see if I could get the compoent but they just told me that it is not "field repairable". Whatever that means.

So if your unit is still under warrenty and you still have your receipt, and you have a shop you can bring it to. You may be able to get a replacement.

If I can, I will post another message if all works out or even if it doesn't.

I wish they would stop making things in China. I stuff just does not last.

Just an update. I originately got it in 2008. It is now Nov 2017. The unit is still working, meaning it will heat up and cook my waffles but, the plastic is breaking down. The unit literally fell apart. Tried longer screws but the plastic just disintegrates. Can't use duct tape so I will be careful with and warn anyone near it " please don't touch".

Posted on Mar 22, 2008

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I got a similar problem with my waffle maker. After about 10 uses, I heard like a loud sound and I saw some sparkles coming out of the back of the maker. It was still heating but I didn't use it after just to be safe. I then opened the bottom round cover and found that the rear edge of the cover was blackened, there was a little notch in the steel and the black wire was about to cut.
So it explains that this waffle maker has a design flaw because the round covers have really sharp edges and they can cut the wires that are close to them when you rotate or open/close the unit. I can't return it because it is not on warranty anymore so I'll repair it myself by increasing the wire insulation and by reducing the sharpness of the covers at the rear near the wires.

Posted on Mar 15, 2010

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I just did a quick test using a jumper and sure enough mine suffers the same fate. I contacted Waring directly to see if I could get a replacement. Anyone know if there is a Thermal fuse under the top plate?

Posted on Mar 12, 2010

  • hcstoops Oct 18, 2010

    Yes after much searching on the web I found this link and the comments cleared up what was wrong. There is a long shiny thing under the round lid. I removed both to see if there was one under the other side and there wasn't. Before I found this site I went to an "answer" site and paid an "Expert " $24.00 to tell me what the problem was. He did tell me how to diagnose where the open cicuit was by continuity testing the switch ,thermostat, and elements. He did not know about the "Fuse" that I found by reading this site. Now I will have to locate a replacement part.

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Anonymous

Has anyone contacted Consumer Affairs about this product. We have now gotten 2 thinking that it was just a one time problem, but no right on que it stopped working mid waffle on the 3rd use. (Same as last one) We purchased ours from Costco. I think that it wrong that they are still selling this product when there is most obviously a problem with it. Just a thought! We are returning ours to Costco and we are also contacting Consumer affairs so they can check into it.

Posted on Feb 25, 2008

Judy Jones

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I had to cut the white tubing to get to the fuse, I bought another at radio shack, but no crimping stuff in stock. They sold me a soldering kit and I replaced the fuse, but the first time it heated up, there was a pop and the solder came loose. I am assuming that the solder is not rated high enough temp for the job and melted? The bottom plate did heat up, so I know I am on the right track. The company said the date on the bottom says it is 4 years old and I can mail the heavy thing to them at my expense and that they might consider replacing it or not since they don't repair. I am afraid to send it since it might be for nothing. I can't find the crimping parts, where can I order them and what is the size I need and the tool too.

Posted on Oct 27, 2011

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