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I can send a fax, but the machine will not print out a confirmation or print out any incoming faxes. The drum error message--complete with instructions for solving the problem--scrolls continuously across the read-out box on the machine. I followed the instructions multiple times (remove drum, slide blue tab back & forth, relock tab and place drum back in machine) to no avail. I called Brother Service Support--they were unable to solve the problem. Those who send me a fax get a confirmation that the fax has been successfully received. The problem, therefore, seems to be that the machine can receive but not print out.
Check the silver spring loaded contacts inside the drum cavity make sure they casn be pushed in and spring back out. Also clea them with a dry cotton swab
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Sending Confirmation This report shows the fax number, the number of pages, elapsed time of the operation, the communication mode, and the communication results. You can set up your machine to print the message confirmation report in one of the following ways (see page 5.3): • Automatically after each transmission (ON) • Automatically only if an error occurs during transmission (ERR) • No report printed at all (OFF). You can print this report manually at any time you want. SENDING CONFIRM - A confirmation report shows whether the transmission was successful or not, how many pages were sent, etc. Select ON to print a confirmation report automatically each time you send a fax. Select OFF to turn this feature off. Select ERROR to print only when an error occurs and the transmission was not successful.
Press the [Menu] button on the Control Panel, until Reports is displayed on the top line of the Display Screen. The Phone Book menu item will be displayed on the bottom line.
Press the right or left arrow button to scroll until the report or list you want to print is displayed on the bottom line.
Phone Book: Phonebook list
Sent Report: Sent fax report
RCV Report: Received fax report
System Data: System data list
Scheduled Jobs: Scheduled job information
MSG Confirm: Message confirmation
Junk Fax List: Junk fax number list
Press [Enter] to print the selected information.
Your machine can print reports containing useful information. The following reports are available:
Phonebook List: This list shows all of the numbers currently stored in the machine's memory as Speed Dial and Group Dial numbers. You can print this phonebook list using the [Phonebook] button.
Sent Fax Repor: This report shows information of the faxes you recently sent.
Received Fax Report: This report shows information of the faxes you recently received.
System Data List: This list shows the status of the user-selectable options. You may print this list to confirm your changes after changing any settings.
Scheduled Job Information: This list shows the document currently stored for Delayed faxes or Toll Save faxes. The list shows the starting time and type of operation.
Message Confirmation: This report shows the fax number, the number of pages, the elapsed time of the job, the communication mode, and the communication results. You can set up your machine to automatically print the message confirmation report after each fax job.
Junk Fax Number List: This list shows up to 10 fax numbers specified as the junk fax numbers by using the Junk Fax Setup menu. When the Junk Fax Barrier feature is turned on, incoming faxes from those numbers will be blocked. This feature recognizes the last 6 digits of the fax number set as a remote fax machine’s ID.
Multi-Communication Report: This report is printed automatically after sending documents from more than one location.
Power Failure Report: This report is printed out automatically when power is restored after a power failure, if any data loss occurs due to the power failure.
NOTE: The lists you have set to automatically print out will not print out when there is no paper loaded or a paper jam has occurred.
Are there error messages on the display or do you want to print something that has been sent? If your fax machine needs toner/drum unit, then that will need to be replaced first. If you are looking for a document that was faxed to someone, you will need to call them and have same document faxed back to you....fax machines have memory for incoming faxes, but not for things that are "sent".
By default, a Fax Confirmation report (Fax Call Report) will only print when a fax error occurs. However, this option can be changed using the printer control panel.
Press the right arrow until Reports appears in the display, press the checkmark.
Press the right arrow until Fax Call Report appears in the display, press the checkmark.
Press the right arrow until Print Report appears in the display, press the checkmark.
Right arrow to the option of choice, press the checkmark to save the change.
FAX call report options
Send Fax Only - a confirmation sheet will only print when a fax is sent
Never - no fax confirmation sheets
Every Error - default setting
Send Error - a fax confirmation prints when the fax transmission encounters an error
Every Fax - a fax confirmation sheet will print for incoming and outgoing faxes
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it. Thanks, Joe
I try sending a fax then the paper goes through it makes a loud beep and the message says theres been an error try again this happens all the time no matter who I fax. then it prints out error confirmation stating Mode G3 send error
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HP LaserJet 3050, 3055, 3390, 3392 AiO Product - How to Print a FAX Confirmation Report
Description
By default, a Fax Confirmation report (Fax Call Report) will only print when a fax error occurs. However, this option can be changed using the printer control panel.
Press the right arrow until Reports appears in the display, press the checkmark.
Press the right arrow until Fax Call Report appears in the display, press the checkmark.
Press the right arrow until Print Report appears in the display, press the checkmark.
Right arrow to the option of choice, press the checkmark to save the change.
FAX call report options
Send Fax Only - a confirmation sheet will only print when a fax is sent
Never - no fax confirmation sheets
Every Error - default setting
Send Error - a fax confirmation prints when the fax transmission encounters an error
Every Fax - a fax confirmation sheet will print for incoming and outgoing faxes
Make sure your in fax setup your message confirm is ON and not on ON-ERR. The Sf-560 also has an issue with the phone jack on the back becoming loose and causing sataic. Needs to be resoldered
HP LaserJet 3050, 3055, 3390, 3392 AiO Product - How to Print a FAX Confirmation Report
Description
By default, a Fax Confirmation report (Fax Call Report) will only print when a fax error occurs. However, this option can be changed using the printer control panel.
Press the right arrow until Reports appears in the display, press the checkmark.
Press the right arrow until Fax Call Report appears in the display, press the checkmark.
Press the right arrow until Print Report appears in the display, press the checkmark.
Right arrow to the option of choice, press the checkmark to save the change.
FAX call report options
Send Fax Only - a confirmation sheet will only print when a fax is sent
Never - no fax confirmation sheets
Every Error - default setting
Send Error - a fax confirmation prints when the fax transmission encounters an error
Every Fax - a fax confirmation sheet will print for incoming
When the last page of your document has been sent
successfully, the machine beeps and returns to Standby mode.
When something goes wrong while sending your fax, an error
message appears on the display.
If you receive an error message, press Stop/Clear to clear the
message and try to send the document again.
You can set your machine to print a confirmation report
automatically each time sending a fax is completed. If you get the error message write it down it should always supply an error message if the fax did not go through.
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