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Move the handset closer to the base. The operating range may vary with
environmental conditions and time of use. There may be places within
your environment that a cordless phone will not work well. If the
problem only occurs in certain areas of your environment, you can
conclude that there is nothing wrong with the phone.
That is a reliability issue and reportable to consumer protection agency. Try speaking to net 10 at higher level an do let them know what you may do- only if they are not co-operative. They can help easily since you have not used the card.
You might be able to activate it at the store, and that would, of course, be your best option. Sure, it's a hassle, but, get together with the gift-giver and have them go with you, or, get the receipt.
Service unavailable mean you don't have any network. Check with your service provider if they have barred your service or not. This has nothing to do with mobile phone. If there will be no services from your service provider you will not be able to call or send message or receive calls.
Summary: Check once with your mobile service provider.
Alright these phones although new may be using a USED number. I would ask for another number and see if that solves the issue. Net 10 recycles inactive users cell numbers which can lead to problems.(their customer service sucks but the price is great)