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Trying to reinstall printer and I keep getting an error message

Each time I try to reinstall the printer(1310 series all-in-one) I continue to get the error C:ProgramFilesHPDigitalImagingSkinshp1skin.xml and C:ProgramFilesHPDigitalImagingSkins. I've used the restore it procedure, but it didn't work and I don't know what to do to fix it.  The printer is on, but the scanner is not and I can't open the hp director

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Keith Seekwhensir

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Does this concern a hard drive, or a printer? disconnect the usb printer/scanner.

http://www.hp.com/


Get the most recent drivers and utilities for both the scanner and printer.

Keep me posted.

Posted on Oct 28, 2007

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I cant find hpc20155.xml


This is direct from the HP website. some files were renamed... it works!
ISSUE: During the LaserJet P2015 Series USB installation, the following error message is displayed: 'hpc20155.xml' on HP LaserJet P2015 Series CD is needed SOLUTION: The HP LaserJet P2015 EWS driver on Microsoft Windows Update and Windows Market Place Web sites is newer than the driver that is included on the product CD that shipped with the printer. Because of this. the Microsoft Windows (Found New Hardware Wizard) will install the driver from the web. Some file names are inconsistent between driver version 1.0.0.12 and version 1.0.0.10, including the hpc20155.xml file, hence the attempt for the driver to search for the hpc20155.xml file will fail, and prompts the error message. To resolve this issue perform the following:
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If the issue still persists then perform the following in the order listed before trying to reinstall the software.
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  1. Disconnect the USB cable and remove the device listing from Device Manager
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We have a HP printer series 1310 and have recently purchased an ASUS notebook. We have attempted to install this printer to the laptop with difficulty as we continually rec've an error msg stating it is...


Hello

The printer should be compatible with both vista and XP
your printer is a serie 1310 but if you look closer you should find a more exakt nr like
» HP PSC 1311 All-in-One Printer
» HP PSC 1312 All-in-One Printer
» HP PSC 1315 All-in-One Printer
» HP PSC 1315v All-in-One Printer
» HP PSC 1315xi All-in-One Printer
» HP PSC 1317 All-in-One Printer
» HP PSC 1318 All-in-One Printer
or something like it. check for the serie nr or a mark somewere on the printer and you should find the right printer model.
you can download the drivers here when you find the right model.

good luck.
hope I helped.

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