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Mikael Anthony Posted on Feb 18, 2014
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Bottom freezer door will not stay closed.

Have Kenmore Smart Reach refrigerator and the bottom freezer door will not stay shut. When the freezer door is pushed closed as soon as you release you hand the door pops back open at least one inch wide. How can this be fixed?

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Michelle Balcom

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  • Expert 87 Answers
  • Posted on Jun 25, 2014
Michelle Balcom
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Check the hinges and the door seal. If you need parts Sears service center online has a great parts locator for kenmore

1 Related Answer

Anonymous

  • 843 Answers
  • Posted on Apr 06, 2010

SOURCE: bedroom door shot stay shut. can push it open.

I have dealt with this problem dozens of times. It can be very satisfying to fix, and it's not very hard to do.
On the door frame there is a little metal plate called a strike-plate. It has a hole in it that the plunger is supposed to fit into. (The plunger is the thumb-sized spring-loaded tab that sticks out from the edge of the the door and retracts when you turn the door-knob.) The problem is that the plunger is not aligned correctly with the hole in the strike plate. This is a very common problem. In older homes (say over 50 years) it is usually a vertical misalignment (that is, the hole is too high or too low). On some newer homes, there can also be the case that the door doesn't quite close far enough for the plunger to reach the hole. Get down on your knees and look closely at how the position of the plunger relative to the hole in the strike plate as you slowly open and close the door. (Careful you don't get hit in the head!) Once you identify the misalignment, here's how to fix it. Mark the strike plate with a sharpie to indicate where the hole needs to be adjusted. Remove the two screws holding the strike plate, and remove the strike plate. Use some tape on the door to hold the plunger in temporarily - this will prevent damage to your door frame while the strike plate is removed. Hold the strike plate in a vise and enlarge the hole with a file. If you don't have a vise or an appropriate file, find someone who does to help you.
And if the amount of misalignment is so large that you would have to enlarge the hole in the strike plate so much that it will obliterate one of the screw holes, then you will need to move the strike plate instead of enlarging the hole, but I'll stop there.


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Kenmore smart reach

What is the model number on the model tag?
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Where is the model number for the kenmore smart reach refrigerator

Here is a Model Number 596.71813101. Tis is a bottom freezer I am pretty sure. Most of the time the are located in the top section(fresh food section). Open the door(s) and look straight to the top. If not there pull drawers and check on side walls. Last place would be if you open the freezer door it may be located right above kick plate on refrigerator lower frame. Sorry there are so many possibilities but kenmore slaps there name on other manufacture products. Good luck and you can contact me at Apco Appliance and Air anytime.
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# 6520 kenmore bottom freezer door (not sliding) not staying shut when top ref.door is closed. freezer is now cold but not freezing

Hi,

Many times a freezer and/or refrigeratordo not work right because of a dirty condenser coil...there are also many otherthings that can go wrong. If you are hearing a clicking or buzzing thencheck out the last two tips.

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Check out these tips that I wrote about that... it is a great place to starttrouble shooting your unit...and something that you can do rather then callinga repair person to do a simple thing for you...

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Freezer won't stay shut

If you want a part number for the replacement door gasket please provide a complete model number here so I can give that to you or you can look it up yourself at www.searsdirect.com You must have your model number. (sample 110.XXXXX etc)

The magnet is inside the door seal itself. If the seal is damaged replacement is your only option.

Thanks for using FixYa!

Kelly


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Freezer door not sealing

replace the seals and / or have the hinge adjusted
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Bottom drawer does not properly close

Okay, I fixed it for now. The design for this bottom freezer drawer is not good. What happened was most likely that my son slammed the door, and it bounced and was slightly open. Overnight, ice started to form all over the compartment, including inside the drawer guides. Some ice was probably obstructing the drawer glide from sliding shut.

What I did, not thinking this was the solution, was to prop chairs against the drawer to close it while I searched for answers on the Internet. In the meantime, some of this ice must have refrozen in the closed position (due to the weight of the chairs). When I went to check it later, I had a little trouble opening the drawer. I gave it a hard yank and some small frost flew off, as I opened the drawer.

It was not easy sliding it due to the frost. I then moved it out and in until it felt smooth, and finally closed the drawer and it stayed in the shut position.

Kids are instructed to close the drawer gently and visually check that it is sealed. There is also an air passage between the refrigerator unit and the freezer so that when you close the double french doors, some air pushed to the freezer section and momentarily pops the drawer open. You should make sure that the drawer closes before leaving the kitchen. If you are on vacation, prop chairs to make sure both the freezer drawer and the french doors stay closed. This is important if you're in an earthquake area as a small tremor could open the doors and you'll get a fire when the lights stay on and burn through the wiring (as others have noted).
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Adjust the feet to raise the front of the frige, which should be higher than the back. Therefore the weight of the door will keep it shut or at least cause it to shut itself if it pops open.
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Just a guess, but I would check the gasket on the door. They can go bad or get distorted and bunch up and cause the door to bind and not close properly. Also check that the fridge is leveled properly. Will the door close if pushed? Will it stay closed?
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Sounds like the refrigerator is sitting lopsided.  Make sure that the front legs are both retracted in the up position.  If it doesn't work, then lower the front leg on the hinge side of the refrigerator.  That will cause the frame to lift the door and it should be able to close properly.
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