Question about Canon MultiPASS C755 All-In-One InkJet Printer

1 Answer

Printer Driver for Windows XP SP2

The driver provided by Cannon simply does not work with Windows XP Home Addition with SP 2 installed. Has anyone found a fix? Is it time to abandon Cannon as a print provider?

Posted by mjh_av8r on

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Anonymous

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    An expert who has achieved level 1.

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Had the same problem and this is what Canon told me to do and it worked.

Canon has developed a patch that will correct the printing issues that
you have experienced. Please follow these steps to download and
install
file [C755_WinXP_Updater.exe].

1. Using your Internet browser visit http://www.canontechsupport.com.

2. Select the following from the list below [Please choose your
product from the menus below] drop-down boxes:

2-1. Select [Multifunction] from the first drop-down box.

2-2. Select [Inkjet] as the Product Type from the second
drop-down
box.

2-3. Select [MultiPASS C755] from the third drop-down box and
click 'GO'

3. On the Support page for your unit, click the 'Setup Instruction'
link. A new window will appear.

4. Click on 'Drivers / Software' tab.

5. Click [Windows XP Update for Windows 2000].

6. Read the disclaimer and click on I Agree - Begin Download.

7. Read the provided instructions, and then click on
[C755_WinXP_Updater.exe].

8. In the File Download box, click [Save].

9. When the Save As box comes up, choose Desktop and click Save.

10. Once the download is complete, close all windows.

11. On the Windows desktop, double-click on [C755_WinXP_Updater.exe].

12. After the file has been extracted, click OK to begin the update.

13. Once the update is completed, click YES to restart Windows.

Installing this update will fix the printing issues.

Please let us know if we can be of any further assistance with your
MultiPASS C755.

Thank you for choosing Canon.

Sincerely,

Thomas
Technical Support Representative

Special Note: Certain issues are very difficult to resolve via email.
If your question remains unanswered after you have received this email,

you may call our special toll-free number for email customers with
unresolved issues and speak to a technician* by dialing 1-866-261-9362,

Monday - Friday 10:00 a.m. - 10:00 p.m. (excluding holidays).

If you prefer to continue to communicate via email, reply to this
message and we will respond as quickly as possible.

*Telephone support for products no longer covered under the
manufacturer's warranty may require a $9.99 fee for support.

Posted on Feb 10, 2008

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