Question about HP OfficeJet D135 All-In-One InkJet Printer

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"Scanner Failure" displayed on led panel EVERY time

I have been looking for 4 days now for one thing! HOW THE HECK DOES ONE "RESET" the HP d135 all in one devise??????????????????????

As one of the "fixes" listed on the HP web support d135 site, running a "reset" is supposed highlighted to be one of the methods to fix the "scanner failure" problem.

And it sounds like it is done by powering on the unit while holding down some combination of the 30 to 40 keys on the command panel.  Then all functions are "reset" to their original factory specifications.  Sounds great and easy to do if a customer knew which keys to hold down????

NOWHERE on the HP support web site, NOWHERE in the HP d135 manual does it specify how the heck a "reset" is performed.

It says to do it, but what combination of the 30 to 40 different keys do you hold down???????????

So I decided to hit the Internet for an hour or so.  It turned out to be about 8 hours, with not one place knowing how to reset a d135. 

In EVERY (I repeat) reply, forum, discussion group, bulletin board, blog etc etc, on the Internet, (& I have looked at hundreds,not kidding), where the "scanner failure" problem is listed/discussed/questioned, as a problem for the HP All in One d135 printer/scanner/fax/copier, NEVER was there an answer as to how to "reset" the unit.

Almost everyone referred to "reset" function as an option, but no one knew what the heck to do!

This is really frustrating for something so simple it should be easily found on the HP web site!

Warmest regards

Greg from Lake Oswego, Oregon

an extremely loyal HP customer, who is unfortunately very very frustrated this one time

Posted by ringdesigner on

  • ovadiyah Mar 08, 2008

    Scanner failure comes on when i turn on printer. it tells me to turn off the power and then turn it on again. but nothing happens. what can you do?

  • jcvarner Sep 19, 2008

    I also have spent the whole day on the internet looking for an answer to the same problem. One "solution" I found was - to make a colored copy. I don't know if that was suppose to be a joke or for real. NEEDLESS TO SAY, IT DIDN'T WORK. So, I telephoned HP Support. They said I needed to purchase a new printer. That was all I got. We were disconnected before I had a chance to ask any further questions. Quite frankly, I am retired, purchased a HP Media Center a few months ago, can't afford to purchase a comproble printer - and furthermore - I SHOULD'T HAVE TO BECAUSE OF EQUIPMENT FAILURE - if it was to update that would be more understandable.

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10 Answers

Anonymous

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The solution is at the HP website. see here

Solution five: Reset the product

Step one: Perform a partial reset

  1. Disconnect the power cord from the product.
  2. Press and hold # and 3 while reconnecting the power cord to the product, and then release both buttons.
  3. Try making a color copy by pressing the Start Copy Color button on the product control panel.
    • If the partial reset resolves the issue, you do not need to continue troubleshooting.
    • If the error message displays again, proceed to the next step to try a semi-full reset.
Step two: Perform a semi-full reset CAUTION: Performing a semi-full reset deletes any saved phone numbers on the product.
  1. Disconnect the power cord from the product.
  2. Press and hold # and 6 while reconnecting the power cord to the product, and then release both buttons.
  3. Try making a color copy by pressing the Start Copy Color button on the product control panel.
    • If the semi-full reset resolves the issue, you do not need to continue troubleshooting.
    • If the error message displays again, proceed to the next solution.

Posted on Mar 11, 2009

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Anonymous

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Reset Factory Defaults on Officejet d135 printer
--reset factory defaults restores all settings, except copy setting, speed-dial entries, date, and fax header information:
You can preform this process from the front panel only. Turn off printer - turn back on so LED screen does not show any errors listed--then
1. Press MENU
2. Press 7, then press 5
This selects the Status & Maintenance menu, then selects the Restore Factory Defaults option.
The factory default settings are restored.

Not sure if this will correct "Scanner Failure" LED liaght - but will reset factory defaults. Extracted from Officejet Series Manual.

Posted on Oct 28, 2009

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Anonymous

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Pull the electrical wire on the back, before you put it back, hit de button # and 3, thus will reset to semi reset.
pull the electrical wire on the back, before you put it back, hit de button # and 6, thus will reset to semi-full reset.

but I think this will not help you if you are having troubles with the scanner. it says scanner out of order or so, I have the situation right now, so i'm opening my printer drawer to help and see if the electrical engine has some faults.
in case i have a fund the answer on www.hp.com, there you will find what ever you need.

greetz.

Ludwig

Posted on Feb 07, 2009

countduckula

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Try this: Leave the scanner unplugged from the wall until you need to use it.

Here is what I think is happening to mine. I suspect that a cap may be leaking on one of the boards, letting a dc voltage through, and causing a logic gate to stay latched on one of the chips. When the printer polls the gates, the latched gate generates an error, causing the scanner check routine to fail.

By keeping it unplugged, it lets all the caps discharge, clearing the error.

Anyway now I can make copies. So, it works for mine.

Posted on Feb 01, 2009

Anonymous

Holding #3 does minamel rset, #6 does a parshal, #9 Does a full reset

Posted on Sep 13, 2008

Anonymous

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I just used the earlier suggestion of pressing the # and the 3 key (hold them down while u plug in the printer) it worked great thanks, flebel1955

Posted on Apr 24, 2008

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My scanner failure notice kept appearing. What I did was to keep a clean bright piece of paper on the glass. You can use the document feeder leaving it there. It also lets me copy from the glass after immediately after removing this sheet of clean paper as if being faked out during the scanner self test satisifes it for awhile. Hope this helps.I do not know why HP does not recode this scanner failure to a warning rather than a fatal result event.
Charles

Posted on Apr 11, 2008

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I have an HP 125xi and it always says scanner failure. HP on the phone would not help. Screw them. I did all the things that the website said to do and nothing worked. I have about five color and five new black cartridges for this think. Great. Cannot get the machine anymore nor can I get the 7130. HELP???

Posted on Mar 17, 2008

Anonymous

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The reset is performed by pressing # and 3 while connecting the power cord, or # and 6, but I don't know the difference between the two. In my case, the scanner error does re-appear, but hey... you only asked how to reset ! Seriously, that's all I can contribute, but please write some follow-up comments about your attempts, and if your symptom re-appeared. Thanks

Posted on Nov 09, 2007

Eric Engel

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I don't believe there is a reset on the HP D135.  Scanner failure usually means you'll have to replace the entire scanner unit.

When the machine turns on (or gets plugged in), does anything happen...any lights come on?

Is the machine able to print from the computer and recieve faxes while the scanner error is present?  If so, you probably need a scan unit.

Posted on Oct 28, 2007

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