I had the same problem with mine and what I had to do was take off the outer case and unscrew the 4 screws that hole down the dvd player in side the unit and left them out. For some reason it was binding on the dvd player and would not let the tray slide out. Hope this will help you out off the mean time.
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the inter relay swich on the door is molfushing,or the open and close butten is bad'', try closeing the door and at the same time that the door close's unplug the power and then plug it back in after a few seconds and see what happens it my stay closed and then you can play it,, and it my stop doing that ''if not you will have to take it in to a repare shop'''' my names is ''james ''' let me know if this works for you''' you can e-mail ' me back at '' [email protected] .