Vsmile not displaying in color - Vtech V.Smile TV Learning System

Hello, Here is the website for the download of the manual: http://www.vtechkids.com/assets/data/products/%7BF154FE9F-5AA4-4254-ABC4-3EEAA4C62F05%7D/manuals/80-078810-V.Smile_V.Motion.pdf

Try using a q-tip dipped in alcohol to clean the cartridge, it may just be a dirty game cartridge.

you have to do this in the right order or it doesn't work. Start with the TV and Vsmile OFF
step 1) put the cartridge in and make sure it is all the way in
step 2) turn the TV on
step 3) turn the Vsmile on
if it still doesn't work, unplug the adapter or take the batteries out and let the system clear and then do the steps over. Good luck!

There are problems with the power adaptors. Did you use a VSmile power adaptor, or something that just seemed to fit the unit? Using the wrong power adaptor (like unknowingly plugging a Leapfrog power adaptor) into the unit can cause damage to the Vsmile Board.
Push and hold the power (smile) button for one minute, then install fresh batteries. if it powers back up, then try:

Dirty Smartridges (the game cartridges) are to blame for about 90% of VTech Vsmile products not powering up.
In some instances, the cartridge slot on the unit itself can become damaged and will cause no power up.
Kids (of all ages) can dirty a smartridge in less than a second, and render the whole system dead.

You have to take out the Batteries.
also, the connector on this adaptor is incorrect for some Vsmile consoles. (most that are about 5 years old now).
Make sure you are using the right plug, and it is inserted fully into the console with no batteries. Then, it should work.

Make sure you followed the correct steps. Start with the TV and Vsmile OFF
step 1) put the cartridge in and make sure it's all the way in
step 2) turn the TV on
step 3) turn the Vsmile on
if it still doesn't work, try taking the batteries out or unplug the adapter to let the system clear and try the steps again.

Make sure the controller doesn't need batteries, and make sure it's plugged into the proper input on the vsmile system. If it's permanently attached to the vsmile system via a wire, then you may have a defective controller/vsmile and you should take it back and exchange it for another one.

I hope this helps :)

Best Regards,

James

Have you checked the game settings themsleves? My son accidentally turned the sound off within the game while he was playing. Frustrated me for DAYS!!!

You should definately call customer service! I had to do this with our vsmile and they were very helpful with tech issues immediately. You can call them at 1.800.521.2010. One thing to try, they had me do this on the home unit. Unplug everything, then hold down both buttons on the front for one full timed minute. This resets the unit. See if this works for you. They will ask you to do it on the phone first anyway. If not, I hope they are able to suggest other helpful solutions for you! If not, you can find a good deal on a new one on ebay. Good luck! I know how much the kids enjoy this unit!! :)

http://shop.ebay.co.uk/items/?_nkw=vsmile+power&_fromfsb=&_trksid=m270
on Ebay is your best bet