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The Eureka 310 Envirosteamer is no longer made. Eureka discontinued this particular model several years ago. It was a very highly rated steam mop at the time, so Eureka came out with a new model that had a very upgrades which was the Eureka 312, which is also now discontinued. These two old models are discontinued because Eureka has introduced the 313A which is the best model they've made to date. This is the most current, and only upright steam mop that Eureka makes currently, so if you are going to buy a Eureka, the 313A is the one that you want to buy. It's a great steamer I think. We do offer a 60 day full money back guarantee with any purchase, I hope you will consider us when you're ready to go for it.
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If your steam mop is Enviro Steam Mop by Eureka. remove the 2 screws on the bottom of the steamer, that holds the center panel on. (Not the screws that hold the whole bottom.) Use a needle the clear the steam holes. Soak the panel in white vinegar for a couple of hours and scrub with aa brush to remove the lime calcium deposits. Check the center hole that goes into the steam and make sure it is clear. Reattach the panel. If the panel does not fit snuggly (either end does not contact the base panel, add two more screws about an inch in from either side. I used stainless steal screws because of the consist moisture. Used screws that are no more than 3/4 on an inch long and about the same diameter as the two you removed.
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