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I had similar problems. Sometimes the speaker would just go off. People might hear me but i could not hear them, or I'd get no audio. I found that putting the headphone jack in and out fixes the problem. I don't care to know why, but I know it works when this problem appears. I purchased a $4 jack from radio shk so I can have a "tool" handy to retoggle the speaker.
I get a similar problem on occasion, my IMATE JAM loses sound through the external speaker. I'm sure it's something inside but it's not worth sending out for a repair. I've found that simply inserting a set of headphones and then removing a set of headphones, resets the speaker. This leads me to believe that the problem (on my unit) is with the headphone jack, probably from a fall of some sort. The device, on occasion, simply acts as if a headphone is plugged in. Anyhow it's worked five times over the past year, each time the problem has occurred.