Question about Pitney Bowes 9920 Plain Paper Fax

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I have a paper jam on my Pitney Bowes 1630. The

I have a paper jam on my Pitney Bowes 1630. The paper is stuck in the fax by the rollers. Need to know how to get the paper out?

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Good Luck, When the paper is stuck in the back, it is in the fuser and you may be able to get the paper out, but probably the drive for the fuser is messed up, which caused the jam in the 1st place, if you get the paper out, the next one through will probably jam up again. Technicians usually just replace the fuser. Oce is the repair entity for these machines now. 1 800 2423 5556

Posted on Feb 24, 2010

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"DOCUMENT JAM" refers to your original document that you are trying to send. Lift the top of the Automatic Document Feeder (ADF) and look for a tiny peice of torn paper. If not, look for a stuck sensor flag (might look like a small plastic finger). If still no go, clean the roller that feeds the original, it may be worn out and slick. Hope it helps Ed

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