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When the paper does not feed straight, dirty or stickyrollers can cause it to jamb or crinkle, also failure to remove all traces ofpaper from a previous paper jamb will cause further paper jambs. Check for tiny pieces of at the edges of the rollers, and remove these piecesof paper.
The rollers may be dirty or sticky and causes the paper tonot feed straight. Try cleaning the rollers with methylated spirits.
Most of our printers pull the paper down on one side slightly faster than the other. The printer hardware should even this out when printing. You should also ensure the paper meets the automatic feeder requirements of the printer.
If printing is skewed, feeding multiple pages or jamming, please follow these instructions (use a regular letter size paper to test after doing the steps given below):
Please check to ensure there is nothing obstructing the paper feed mechanism down inside the printer where it is not easily seen. If there is nothing obvious, unplug the printer and remove the paper. Open the front cover and look above the steel rod. You should see a conveyor belt with rubber teeth on it, like a fan belt. Take the bottom part of that belt and move it gently to the left. The cartridges should come out with it. Make sure the cartridges can move fully from one side of the printer to the other. Check also the output rollers on the bottom of the printer for any blockage. If it is jamming under the carrier assembly, you may be able to fix it using the manual feed slot. Turn the printer off. Next take a #10 envelope and feed it through the left side of the paper feed slot (The manual paper feed slot is preferred, but the automatic feed will do if there is no manual paper feed for this printer) until it comes completely through the printer to the back of the exit rollers. Move it up and down and slowly move it over to the right side. If something is stuck under the black guide plate this may work it loose or you may have to feed the envelope through the front rollers and push your way backward (please be careful here).
Next, take a damp warm cloth and clean the rubber rollers in the automatic sheet feeder. Dust may be coating the rollers there and as they become less tacky, they cannot feed paper correctly.
If there printer is not able to print on card stock then check the recommend card stock paper thickness, if the printer works with normal paper but not card stock then there is problem in the card stock and by using this paper may also damage the rollers on the printer and make the printer useless ...
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