Question about Philips HDD1630 MP3 Player

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Phillips Go Gear 6GB

When I turn my Philips player on, i get the yellow caution sign saying "Please connect player to PC". But when i plug it in, it isn't recognized at all on my media player as being connected, and it isn't even recognized as a removable storage device in my computer. My taskbar shows a USB icon with a green "check" mark that says "safely remove hardware" whenever i plug it in. When i click on that, it shows that my mp3 player is plugged in, so when i click it, it says that it is now safe to remove my hardware.

That doesn't do anything anyway, because when its safe to remove my hardware, and i do, i get the "plug into PC" sign again and now i can't listen to all the music i worked so hard to accumulate

Posted by Tiat on

  • 6 more comments 
  • eva2585 Dec 29, 2007

    I have exactly the same problem and I cant find a way to fix it. I would love to return it to the shop but it was bought in another country. I am never buying Philips again!!!

  • jamarie hunter
    jamarie hunter Jan 03, 2008

    its not turning on or not charing

  • jamarie hunter
    jamarie hunter Jan 03, 2008

    it is not turning on or charing

  • TaraTheTiger Nov 07, 2008

    When I go to plug in my player it says it's connected, but my computer does not recognize it. I get a little pop up bubble that says that I have an unknown device connected, and there's no way that I know of to fix this.

  • bible3030 Dec 16, 2008

    connect to my pc

  • dyan988 Jan 18, 2009

    it dosent charge

  • billaboy_15 Feb 05, 2009

    my phillips is telling me to connect to pc? What do i do? Cuase i also don't have the software to put music or anyrhing on it?

  • Anonymous Feb 11, 2009

    My go gear player is getting the same message:Please connect player to pc,yet when i do it the pc isnt recognizing it neither is windows media player.I can safely disconnect it but the same message pops right back up on my go gear player.



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The Phillips website has a solution for this:
Go to the FAQ for this mp3 player. It'll tell you to install the Device Manger which will repair the problem. I've done this, however, the Device Manager claims my mp3 Player is not connected.

Try this yourself, you might have better luck.

Posted on Jan 24, 2008


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Run the Philips Device Manager and select Update. If the device manager won't recognize the player, unplug the GoGear, hold in either the shuffle button or volume + and reconnect the GoGear to the computer until a Found New Hardware Wizard window pops up.

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Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

THEN, do the "Repair" in the Philips Device Manager

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I have a philips go gear 6 gb and i need help please i dont have the any cd

This solution applies to both jamilaht06 & Eppij.

Sounds like the firmware is corrupt or deleted.

Install and run the Philips Device Manager from the product CD.

Connect the player to the PC.

Wait for the PC to recognise the player then select the Repair/Restore option and follow the on-screen prompts.

This will format the player and reload the firmware.


If the problem persists, it could be a faulty hard disk in the player. This is a standard Microdrive.

If this is the case, have a couple in stock. (Only 6GB). They are not on the site, so you will need to e-mail them.

May 05, 2008 | Philips HDD1630 MP3 Player

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My phillips 1630 6gb is frozen on the gogear screen

Press volume + with the player disconnected from computer.
Continue holding volume + as you reconnect player to computer.
Continue holding volume + after you connect player to computer.
Windows will recognize it for what it is after 5 to 55 seconds and will say "Found Hardware Wizard" - go through re-installation.

Get the latest firmware upgrade after you are done by Opening Philips Device Manager - Click on Update Tab - this will prevent problem from recurring in future.

Note: if you have Windows Media Player 11, ignore everything I said. You must rollback to Windows Media Player 10, or this player will give you constant heartache.

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1 Answer

Yellow triangle

Install and run Device Manager from the product CD.

Select the repair option, and follow the on-screen prompts.


If this doesn't work then it may be that the hard disk is faulty. There is an easy way to find out. The following procedure allows the player to connect to the PC as a removable drive. If the Pc reads the drive, then the drive is ok.

Connect the HDD1630 to the mains adaptor and the PC.

Before the computer has a chance to recognise the player, press "Power" and "Vol +" to reset the player.

As soon as the player resets (screen goes blank) press and hold "Vol -" until the PC recognises the player as a removable drive.

Try to access the player through "My Computer" as you would the main hard disk.

CLICKING HARD DISK is usually a sign of a problem with the hard disk. If this is the case it will have to be replaced.

The HDD16X0 series use a standard 6Gb Microdrive which are readily available, and much cheaper than the official Philips replacement. The new drive would need to be "Repaired" using the Philips Device Manager.

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Phillips HDD1630 6GB mp3 player

It sounds like your hard drive is broken

Jan 10, 2007 | Philips HDD1630 MP3 Player

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