My iQue 3600 would not sync, so I did a soft reset. When the unit came back on the screen lit up light gray with darker gray vertical lines. Now, that is the only screen I get when I turn the unit on, and when I try to do a soft reset. The light on the on/off switch is also not lighting up. Any suggestions?
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If you are trying to HotSync to a Macintosh, you need to install Lycestra's PDiQue software available at http://www.lycestra.com/ique.html before HotSyncing is enabled. PDiQue enables a USB conduit between your Mac and the Garmin iQue 3600.
Been there. If the unit will not reset with the hole in the back poke you need to disconnect and reconnect the battery. Use a small torx screw driver for the four screws in the corners. Gently split the back case off by the thumbwheel and pivot it around. the battery connector is a small white connector in the lower left hand corner. Be careful of the power switch, ir lamp cover, and plug gasket since when you open the case they sometimes make a break for freedom.
if it will not power up, you don't have many options.
unscrew the head of the sylus to access the rest tool Press the reset at the back with the stylus This is re-booting, all data safe still here.
Hard reset is last resort...data erased here. Press the reset button again as above after you release, press the power button, keep pressing until the message ( all data stored is about to be erased )
to complete the reset press the upper half of the scroll button, on the front, The digitizer screen appears
pressing any other button here performs a soft reset.
Mine has gone into the looping/flashing Palm Screen and then displays the hard reset do you want to erase everything. I fixed it by pushing the up button when it gave me the chance to delete everything and it fixed it.