When I press the button on my headset to initiate a call or answer an incoming call it appears as it is working, but I can't hear the dial tone or the caller on my headset. I use the APC-4 adapter and not the lift. I thought it was the headset unit I was using so I replaced it with one that someone else was no longer using and it is doing the same thing.
SOURCE: CS70N Wireless headset
The earpiece will make 3 short beeps when a call is incoming. Also the phone will still ring if you are within distince to hear the ringer. Hope this helps! SM
SOURCE: Headset has static
Perform a reset on the headset. Hold down the mute button (the dial on the back of the headset needs to be pushed straight in), and at the same time hold down the call answer button until you see the green light on the headset blink a few times. Release both the mute button and the call answer button. See if it works now. If it doesn't, try a re-subscription (should be available in the manual).
SOURCE: Plantronics CS55 requires lifting handset on phone
Please note that your hand receiver has to be off the hook when using the headset.
This is correct, additionally you can use a handset lifter accessory, such as the HL1 or HL10.
Subscribing Headset to Base:
The headset and the base unit are supplied subscribed to each other. However, if you wish to use a replacement headset with the base unit (or if you lose your connection to the base unit), then you must re-subscribe as follows:
1. Return the headset to the charging base.
2. Press and hold both the + and - buttons on the back of the charging base until the red light on the front of the base starts to flash.
3. Let go of both buttons. The red light should continue to flash.
4. Press the mute switch (black wheel on the top of the headset) straight down until a green light appears on the headset, then let go of the wheel, and the light should remain on the headset.
5. Resubscription is finished when the red light on the base is fully illuminated and the green light on the headset disappears.
6. Remove the headset from the charging base lift telephone handset/press headset button if not using a handset lifter. The headset and base should now be connected.
7. If this procedure does not resolve your issue to try a system reset.
SOURCE: Plantronics CS55/HL10 Wireless Office Headset System with Lifter won't lift headset
You may need to re-subscribe the headset.
NOTE: Before re-subscribing the system make sure the IntelliStand switch (on the right side of the charging base) is in the "_" position and NOT the "=" position.
To Re-Subscribe:
The headset and the base unit are supplied subscribed to each other. However, if you wish to use a replacement headset with the base unit (or if you lose your connection to the base unit), then you must re-subscribe as follows:
1. Return the headset to the charging base.
2. Press and hold both the + and - buttons on the back of the charging base until the red light on the front of the base starts to flash.
3. Let go of both buttons. The red light should continue to flash.
4. Press the mute switch (black wheel on the top of the headset) straight down until a green light appears on the headset, then let go of the wheel, and the light should remain on the headset.
5. Resubscription is finished when the red light on the base is fully illuminated and the green light on the headset disappears.
6. Remove the headset from the charging base lift telephone handset/press headset button if not using a handset lifter. The headset and base should now be connected.
7. If this procedure does not resolve your issue to try a system reset.
SOURCE: On my new Plantronics S12
Unfortunately, the phone does matter. The S12 is designed to work
with office style phones where the handset is just the mouthpiece, all
other features located on the base. My suggestion is to get a phone of
that style (you can find inexpensive ones at Wally world) and connect
the headset following the instructions on this link for the
Plantronics S12.
Good luck from Headsets Direct!
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