Error code 363

Hi, did you solve the issue?

No easy way to clean the print head. You will need to remove it from the printer to gain access to the area to clean. What does the label look like on the disc? Streaks is probably a dirty print head. If sections of the label are missing it could be the print head or heat roller. Look at the re-transfer (clear) ribbon. If the missing part of the label is left on the ribbon you have a heat roller issue.

First thing is to completely CLEAN the printer. All rollers and any point that contacts the ribbons or transfer material.

John Norman
Max Optical llc.
www.maxoptical.com

Most likely the printhead is bad and needs replacing.


John Norman
Max Optical llc.
www.maxoptical.com

Check the ribbons. If your CD image is still on the color ribbon your print head is probably bad. If the image is on the transfer ribbon replace the heat roller.

Is there anyway you can send a picture of the disc with the bad print? It may be a worn our roller which is an easy fix.

My email is - info at techwaredist dot com

We to repair work on Rimage Everest II and Everest III printers regularly.

Hello Spacheco763,
The serial number provided is a DLN5200. I am assuming you are using the Everest II printer with this autoloader.
I don't think the message you are saying is the full message, but I will attempt to help.
If you just changed the ribbon and are getting an error stating there still isn't any left, go into Printers and Faxes and right click on the Everest II. In the drop down menu, choose printing preferences. Click the utility tab and open the Status Monitor. Here you can reset the ribbon count and view the status of the printer and ribbons.
If it is giving you a upper or lower retransfer ribbon error, the sensors closest to the retransfer ribbon need to be cleaned.
If this does not fix your problem, it could be a possible hardware issue. The serial number you provided is not under a service contract and will be going end of service (EOS) very soon. If you would like discuss this, feel free to give our support team a call at 1-800-553-8312 (Option 2)

According to the user's manual this message indicates a problem with the ribbon sensor. As a test, set the unit for thermal direct printing and attempt to print a barcode. You will not see the code if yoiu are expecting thermal transfer, but the paper/label should feed like it is printing. That will indicate that the printer is functioning. At this point, the sensor needs to be replaced.

Hope this helps,
Dan

Had the same problem with a ZM400. As stated in the User manual (can be downloaded http://www.zebra.com/id/zebra/na/en/index/resource_library/manuals.results.html?FRRBarcodePrinters=6882), warning "Ribbon in" is usually caused by the wrong printing method (thermal direct instead of thermal transfer [which should be selected for ribbbons]). My error disappeared after choosing "thermal transfer" directly on the printer. For network printers this needs to be set by an admin in the network settings for the the printer to solve the problem permanently.

to test , press pause botton and turn on (press 5 sec.)
he print a "pause test".
check if print, if stop on ich gap and if come some lines across the print (if apear some lines, need new print head.) this step just pause wen print some labels, and then still print until turn off.
Turn off and turn on the printer to work normal.

To calibrate media, go on the setings to "sensor profile" and/or "run manual calibration, follow the steps. (dont forget to take the ribbon from the sensor.)
let the test run until finish.