- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
It sounds as if there is a conflict between the two sets of printer drivers. I would uninstall the new printers software and install the PSC's first. If it installs ok then reinstall the new printers driver. Hopefully all will be well.
You have downloaded the driver but have you installed it. I would check to see that your printer is using the new driver. Here's a link to a Microsoft site that details how to install printer drivers. Hope this helps and I'm not just telling you something you already know. Good luck!
If you need to change settings, click the button that opens the Properties dialog
Depending on the software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
Select the appropriate options for the print job by using the features available in
the Paper/Quality, Finishing, Effects, Basics, and Color tabs. (Color Tab should allow you to change from only Black printing)
Does Vista see the printer when you plug it in to your Dell? You can go to HP web site and down load the drivers for Vista if Vista does not have the drivers already. The key is to bring up Vista and then plug the USB cable into Dell and Vista should tell you it found a new device. If Vista does not have the drivers, unplug the printer and down load the drivers for Vista from HP, follow the instructions from HP and it should work.