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Select EconoFast or Draft as the print quality setting in the printer properties. This will prevent the color cartridge from being used.
- Or -
Try another color cartridge. The color cartridge is used to print grayscale images in Normal or Best print modes, so if one color has run out, the printout will have the wrong tint. With a full color cartridge, the colors can be properly combined to create a composite black.
When printing with Normal or Best as the print quality setting, the HP Deskjet 710C or 720C or 722C series printer will use the color ink to improve print quality output, even when printing a grayscale image.
Hello cmcclung147 You certainly didn' t mess up , I can assure you . Generally , with power of and gently lifting the carriage and manually moving it from left to right and/or vice versa , plugging power back on , solves the problem . I succeeded that way with my 930C . Should work with your device . Good luck ! Best regards , fanaudi .
first let me know that is it only happence with the color doccument?or it happening with all the documents...if its happening with the all doccuments then you need to open the rear door and clean the rollers...then takeout the cartridges..take a clean cloth and clen the copper dots...put them in..if still facing problem...you need to replace the printer..
If the clean test page shows streaked or broken colors, the printer or cartridges are not functioning properly. Note that HP cannot guarantee the quality of refilled or remanufactured cartridges. Follow the steps below to solve the problem:
Remove and reseat the cartridges. Try printing again.
Check ink levels, and if a cartridge is low on ink or out of ink, replace it and try printing again.
Clean the cartridges. Depending on what printer you have, you can either print another clean test page or run a cleaning utility. Check your User's Guide for instructions. Try printing again.
Clean the contacts, then try printing again. Click here to see how .
Align or calibrate your cartridges (depending on what printer you have). Check your User's Guide for instructions.
If none of the steps above have helped, clean the nozzle plate manually. Click here to see how .
If the problem still has not been solved, replace the cartridges or service the printer. Click here to see how to decide which to do .
A new ink needs a little cleaning before using. Just dab lightly on a damp paper towel and look for a inch log stripe of each color on the towel. If all colors are not there it won't print very well and you should return the cartridge. Some have reported no yellow in their new cartridges.
You can dab the bottom of the color cartridge on a damp paper towel, check the streaks left behind, if there is no yellow either there is no yellow in the cartridge or it's just plugged. Dab it a few times on a wet towel, if still no yellow, you need another cartridge.
You'll need to clean the encoder strip, encoder wheel, paper feed rollers and the carriage rod (where the cartridges ride -plus lube this) and cartridge service station. If you can't figure out how to do this, you'll need a tech that knows how. It will get pretty involved and I would recommend getting a new machine because they have come down in price and you could replace this for very little.