Question about HP LaserJet 1012 Printer

3 Answers

Rollers are leaving black smudges on my checks

How do I clean the rollers?  They are leaving black smudges on my checks.

Posted by celtic_lady7 on

  • celtic_lady7 Oct 26, 2007

    The roller is discolored on the right side, but looks fine on the left side.  The smudges are mostly on the left side, with a few faint ones on the right side.

  • celtic_lady7 Oct 26, 2007

    The roller is green, and on the right side is a wavy lighter/bluish color, but I think both sides are outside the borders of the paper.  Could the black smudges be coming from somewhere else?

×

Ad

3 Answers

Eric Engel

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Scholar:

    An expert who has written 20 answers of more than 400 characters.

    Hot-Shot:

    An expert who has answered 20 questions.

  • Expert
  • 122 Answers

Are you positive that this is a 'roller' problem.  Black smudges usually indicate a drum problem (your toner cartridge).  If you pull it out, you'll see a flap that should move back and forth.  If you move that flap, you'll see a shiny cylendar.  That's the drum.  See if you can see any marks on it (don't touch it with your hands.) 

The problem is, it's hard to tell whether or not it's the drum just by looking.  Your best bet is to see if replacing the cartridge takes care of the problem.

Posted on Oct 26, 2007

Ad

Anonymous

  • Level 1:

    An expert who has achieved level 1.

    Hot-Shot:

    An expert who has answered 20 questions.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 24 Answers

I dont think its discolored..Its probably the right color and the other is smudged with ink..Analyze it and you will understand..So that we can carry on further..

Posted on Oct 26, 2007

Ad

eagle338

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 4,889 Answers

    1. Unplug the power cord from the printer, and then allow the printer to cool.
      Figure 1: Power cord location
      Rollers are leaving black smudges on my checks - c00154252.jpg
    2. Open the door and remove the print cartridge.
      Figure 2: Opening the door and removing the print cartridge

    3. Locate the pickup roller inside the printer. It is the large gray roller in the center, behind where the print cartridge was before it was removed.
      Figure 3: LocatinRollers are leaving black smudges on my checks - c00154259.jpgroller
      c00154259.jpg
        WARNING: Avoid touching the transfer roller while removing and replacing the pickup roller. The transfer roller is the black, sponge rubber roller that is under the print cartridge area. A sheet of paper may be used to cover the transfer roller while removing or replacing the pickup roller.

    4. Rotate the bottom of the pickup roller towards the front of the printer.
      Figure 4: Rotating the bottom of the pickup roller
      c00154261.jpg
    5. Gently pullRollers are leaving black smudges on my checks - c00154267.jpgoller straight out.
      Figure 5: Pulling the pickup roller straight out
      c00154267.jpg
    6. DRollers are leaving black smudges on my checks - c00154269.jpge cloth in isopropyl alcohol, and then scrub the roller.
      Figure 6: Dampening a lint-free cloth with isopropyl alcohol
      c00154269.jpg
        WARNING: Alcohol is flammable. Keep the alcohol and cloth away from open flame. Allow alcohol to dry completely before closing the printer and plugging in the power cord.
      • Using a dry, lint-free cloth, wipe the pickup roller to remove loosened dirt.
        Figure 7: Wiping the roller to remove dirt and debris

      • Allow the pickup roller to completely dry before reinstalling it in the printer.
        Figure 8: Allowing the roller to dry completely before reinstalling
        c00154275.jpg
      • Position the top of the pickup roller in theRollers are leaving black smudges on my checks - c00154278.jpg/>
          NOTE: The top of the pickup roller has round tabs. The bottom of the pickup roller has rectangular tabs. The flat side of the pickup roller goes to the back of the printer.

        Figure 9: Positioning the roller in the slots c00154278.jpg
      • Rotate the bottom of the pickup roller towards the back of the printer. The roller will “snap&rdquRollers are leaving black smudges on my checks - c00154284.jpg when properly seated.
        Figure 10: Rotating the bottom of the new pickup roller
        c00154281.jpg
      • Reinstall the print cartridge and close the printer door.
        Figure 11: Reinstalling the print cartridge
        c00154284.jpg
      • Reconnect the power cord of the printer in to turn the printer back on. 

Posted on Oct 26, 2007

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

5x7 inch paper moves towards end of print and black ink smudges edge of paper


Check for any small paper jam. Check the rollers, also use an alcohol swab to clean the rollers and check for ink leaking. Check you ink pad, it could be time for a new one.

Jan 21, 2014 | Epson Stylus 1400 InkJet Photo Printer

2 Answers

Smudged horizontal lines


Try cleaning your rollers, it worked for me. I hope this helps.

Feb 13, 2013 | Canon Pixma MX410 All-In-One Printer

1 Answer

Black spots on each page


A laser printer has its rollers (which I believe you said you cleaned...very important) and the cartridge you put in the printer has rollers too! Carefully check them and the wiper on the cartridge. If all of those things are clean, then you should get clean copy!

Jan 11, 2013 | Dell 3130cn Color Laser Printer

1 Answer

Leaves black marks on copies


It could be leaking toner from the recovery area that sis on top of the dum, it removes any toner that was not transfered to the paper. You would have to remove it and empty out the toner.

Dec 11, 2012 | Toshiba e-Studio 232 Black and White...

1 Answer

I got smudges when i print ,how can i clean this


It looks like you've managed to get some ink on the rollers. 3 Possible solutions:-

1) Check your printer maintenance menu, there may be a roller cleaning option.

2) Print a document which has printable data on almost all lines, but with empty cartridges. You'd be using a piece of paper more or less as a mop.

3) Final alternative, it getting right into your printer and cleaning it by hand. Printer ink is water soluble so damp cloths/cotton buds should be man enough for the job. The parts you need to concentrate on are the rollers and the small sponge wells underneath where the print cartridges rest.

Apr 13, 2010 | Computers & Internet

1 Answer

Black smudge across bottom of page


clean d parer feed rollers if not repaired then clean d pcu

Feb 13, 2010 | Ricoh Office Equipment & Supplies

1 Answer

Black vertical lines in copies


You need to clean the glass. Open up the feeder and you have a large piece of glass for scanning and to the left a smaller piece of glass that it uses to scan from the feeder. Clean this smaller piece of glass; even the slightest smudge can leave a black streak.

Jun 25, 2009 | HP LaserJet 3030 All-In-One Printer

1 Answer

Cannon Pixma MP500- I get a solid black line on the reverse side of a printed page. Went through all the cleaning procedures and new cartridge, no change.


For some reason, the printer is designed to dump ink into the bottom of the tray before feeding on the paper. The paper is then dragged over the ink, leaving the black line. This is a software issue, not a hardware one. I'd advise that you update all of your print drivers, as well as your firmware.

A temporary fix is to clean the rollers and base plate of the printer for ink spills.

Check for any bits of paper or debris that may be caught in the printer. Be careful to feed in the paper perfectly straight, as this printer does not have good rollers, and it will cause paper to break off and cause problems. If any debris has caught or absorbed ink, it will cause the back of the paper to smudge, and you have black lines.

Jun 23, 2009 | Canon Office Equipment & Supplies

1 Answer

Hp laserjet 3380


The problem is not your scanner, is in the rollers, the rollers are smudged with ink or other mateial or your glass is smudge, remove the four star bolts on the top and clean the undersurface of the glas with a conventional glass cleaner wipe and re install the top cover.Be careful with the ribbon cables connected to the circuit board.

Oct 29, 2008 | HP PSC 1315 All-In-One InkJet Printer

6 Answers

The hp psc 1600 is getting dark shadowing when we print items we then brighten up the page but it reverts back to dark shadowing again.


clean the rollers with the help of maintanance option in the printer properties. if not solved check the ink service station unit inside the machine is full with waste ink , clean the waste ink pads and refix it. clean all smudged inks from the paper pickup rollers

May 25, 2008 | HP Office Equipment & Supplies

Not finding what you are looking for?
HP LaserJet 1012 Printer Logo

1,270 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Ekse

Level 3 Expert

13434 Answers

Thomas F. Schneider

Level 3 Expert

2715 Answers

Cindy Wells

Level 3 Expert

6082 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...