After looking around i found 2 #s for protron tech support
1 888 257 8899 / 1 888 327 8899
after speaking to them on wrong disc error they said try taking disc out turn off unit and unplug for 20 - 40 mins this would reset it they said.
this did not work. after calling back they suggested a disc cleaner or take the uint to a local tech to be fixed.
as this unit only cost under 60$ i figured i would try some windex on a disc wipe "some" away insert disc . low and behold after a few tries most of my dvds now play again.
as i dont recommend this for fear it could result in other issues you might try the #s or first recomendation.
This problem can often be caused by the DVD player software thinking it is in
a region different than your discs. (DVD discs are often encoded with
'region codes' meaning a disc purchased in Asia will not work in a
player expecting to see North American discs)
What can happen is
the player 'forgets' where it is, and your regioned discs won't play
any longer (region free discs should continue to work as will audio CDs
A power surge, random cosmic ray or similar flakiness can cause a player to 'forget' what region it was designed for ....
If that is what has happened you need to 'reset' the region code.
I can diagnose this, I have NO CLUE as to how to do this with a Protron
PD-800 DVD player. Anyone out there know how to reset the region codes
for this (or generically for a DVD player?)
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Check and replace the Laser Pick-up unit of the DVD player. It is weak. Contact any service technician. This work cannot be done by a user. It is somewhat skilled one.
Visit this site. Sometimes, it might help you. Pull up older posts
The laser lens in your player might be dirty or failing. Try the following solutions: Clean the laser lens with a DVD player lense cleaning disc. Lense cleaning discs are available at many electronics retail store and websites.
It would more likely be the types of discs used. They are either of a region code not compatible with the player, contain foreign/unknown data, or they are unsupported formats. For example, if the player supports DVD-R playback, and you put a DVD-RW in, the player will generate 'wrong disc' message if the player cannot recognise the disc or the contents on it.
The disc formats/types that can be played should be outlined either on the unit itself or in the instruction manual (if you still have it). If the player shows that message even with genuine shop-bought DVDs then there is a defect within the unit, workshop attention may be required to fix it, but it could be costly.
'WRONG DISC' usually means the disc inserted is of a different region code to the player, or the wrong format (DVD-RW instead of DVD-R as exampled above). Try using different discs before going any further.
You should try this: go to www.sonystyle.com then click on "support" then click on "software/drivers" then enter your model number in the box and follow the rest of the instructions to download and install/update the firmware in your BluRay player, this may fix the problem and it may not but give it a try, if this doesn't fix it contact Sony's tech line and they will help you.
Good Luck !
its about time you get a new DVD Player...What type is it??? if it is a expensive one it is probably worth getting repaired but if it is a cheapy..then throw it away coz its not even worth looking at...there are the biggest pain to fix!! Best solution is to buy a new one!
Manually slide the laser (in its bed) along its track toward the center
of the player. Try this a few times, restart as needed. I just got
this advice from another poster and am happy not to spring for repair
costs now, or another cheaply made substitute.
for god sake, i want to talk to customer support... you guys don't even have a 1-800 number posted....disgusting.....I am very upset with your cheap product...i guess i won't be buying protron dvd players from now on.....Whenever I put a dvd, it keeps on saying wrond disc and makes a wierd sound....please solve my problem and also give me your customer support phone number