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Is it a copied DVD or DVD-R / RW? If if says resolution not supported then it means that the DVD has a video format that cannot be played on the Bose even though the sound track is fine. The DVD may work fine on a PC as these can usually play more file types, but it could be a number of things causing it not to work and unfortunatetly there is nothing you can do.
i have begun having a problem with my
4-5 year old bose 321 system. sometimes
dvd's burned on my computer will not play
on my bose 321 system. sometimes they
will. what's up with this? it's not a bad media
problem. i've narrowed it to the player. sometimes
i'll play a computer burned dvd on the bose and
it will play fine. next time i try to play it it won't
thank you in advance
Call Bose and they will send you an update CD to update the firmware of the CD/DVD player. I had a problem where a few of my new movies would not play at all. They sent me an update, no more issues. If you're a registered owner, they will send update CDs frequently, be sure you're registered as well.
All you have to do is carefully take the top off and clean the "Iris" which is the reader with a little alcohol and cotton swab. Bose will charge $165 plus shipping to do this. Go to website metacafe.com and search how to clean DVD players and it will show a video, easy to understand.