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There can be a loose bearing between the drum and the outer wall of the machine but, there is definitely something loose. I know that this is not what you would like to hear but, the best advice anyone can give you is have your machine looked at by a specialist. Moreover, going to your washing machine retail store, should have the equipment you are looking for, or you can search for it online and compare prices.
Two screws on the back. Lift the cover off. Pull out dispenser, push middle tab. Pull out. Two screws on the dispenser. 2 screws on the top of the control panel. Take a pic with your cellphone at the wires. Replace and reverse.
If you turn the transmission pulley one way it will agitate the other it will get hard raise up to release the brake and then turn the transmission and the inner drum. If you cannot turn the drum then I would check to see if a nail has gone through one of the holes in the bottom of the drum or a piece of clothing has jammed between the top of the drum and the top cap of the outer tub.
they dont have tracks they sought of float in the middle of the tub held on by the shaft coming off the spider arm on the back of your drum, if you can move the drum back and forth and it makes a metal crunchy kinda noise your spider arm has snapped to fix it you need a new drum and will almost quite literally have to dissasemble the machine into every piece its made of, altho not neccesarily difficult is quite time cosuming about 3-4 hours (thats for someone with experience)
Check the drain hose from the drum to the pump assembly. Alternativly look for the large capacitor that should be mounted to the internal framwork of the machine, see if has popped. They can make quite a bang when they go,
Probably all parts inside drum is ok.Heating element is the only damageable item and a sensor.Changing bearings you must separate the drum, all screws in middle of drum must out and then bearing and zimmerring can be changed.Jan
Depending on your washing machine model, the drum and motor are connected by 2 plastice yellow circular pieces, with a black rubber washer in the middle with holes where the pegs or rods go into. The 2 plastic circular pieces have 3 pegs or rods if you will, that connect to the black rubber washer via 3 holes. Sometimes, one or both of the 2 plastic circular piece pegs get broken off or the rubber washer cracks and breaks apart, so that the motor will not turn the drum. If thats the case, you can purchase the 2 circular pieces and black washer piece as a set.