Question about KitchenAid KSM90 Ultra Power Series Stand Mixer

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Mixer Repair Our KitchenAid mixer stopped working.  Where do we find a repair shop?

Posted by Bobbe on

  • 4 more comments 
  • dobsey Nov 11, 2007

    the kitchenaid mixer just stopped. I bought new brushes but now cannot get the mixer to work.

  • Anonymous Apr 02, 2008

    I think we stripped the gear. The motor runs, but doesn't drive the blades. I need a repairman.

  • yahuda May 09, 2008

    my kitchenaid mixer has only one speed. Where can I get it checked and fixed?

  • Anonymous May 13, 2008

    My OFF switch does not work, remains on low speed. Where can I find a repairman in DFW, TX?

  • Leo24 Jun 09, 2008

    My 325 Kitchen Aid is new. I bought it one year ago online and I just started to use it, but it will only start at high speed and then it stops completely. If one taps it hard it will start and stop again. What is wrong?




    Leonor M.

  • CJ C
    CJ C May 11, 2010

    you can do the service yourself and save alot of money. the work isnt that hard.

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Anonymous

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Kitchenaid doesn't repair anything over 1 year old. I have one that is 3 years old (KSM90). I have used it less than 10 times and it stopped working. The plastic piece in the back of the unit that holds all of the wires snapped. There are no repair centers in my state (new mexico). They told me I can pay $32 to have them send me a "repair kit" that includes shipping to and from a repair center and a box and packing materials. They then call you to tell you how much the repair is going to be. If you choose NOT to have them repair it, they charge you a $25 diagnositc fee just for looking at it on top of the $32 you spent to ship it there and back. It's a shame that this appliance costs over $300 and this is the service they give you.

Posted on Dec 27, 2007

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Hi DVRZL5, Happy New Year. Based on your description of your mixer’s the symptoms, I would say your head locking mechanism (or a component of it) is either broken or worn/loosened due to normal wear and tear and needs to be readjusted (or repaired) to keep your mixer head stationery.
The inspection and troubleshooting of the inside of your mixer is a DITY capability, particularly if your mixer is out of warranty. Just be sure to have the Parts List manual on hand. If you're lacking one, you can download it from the KA website at: (http://www.kitchenaid.com/flash.cmd?/#/page/home).
Click on Customer Care>Locate Manuals& Guides> and enter the 6 character model number, in this case K45SSW, and then select the file under Parts List (1) K45SSWH0.pdf (341.41 KB). (Definitely check to see it this matches your mixer). The parts list manual provides an exploded view for the disassembly and reassembly of your mixer, along with all the part names and numbers.
Turn to page3, titled: “Base and Pedestal Unit.” You’ll want to focus on Illus. #9, Link & Lever Latch assembly, which locks the mixer head to the pedestal when you run the mixer. Disassemble your mixer to the point of accessing Link & Lever Latch assembly, and inspect the screw (Illus. No 12) to see if it hasn’t worked itself loose over time. That’s the simplest thing to fix. If loose, tighten. Inspect the rest of the assembly to determine if something else hasn’t broken or gotten out of alignment. If something has broken, you can order replacement parts and install them yourself.
As far as parts go, here are four potential vendors in no particular order: RepairClinic.com; mendingshed.com; searspartsdirect.com; partstore.com. Prices for the same part can vary widely between vendors, so do your comparison shopping.
While your mixer is apart it would be ideal to check for any other unseemly wear and tear on the gears, etc. It can be messy but quite gratifying to diagnose and repair your mixer yourself.
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If you feel this repair is beyond your capability, then I would seek out a local small appliance repair shop in your area. KA Customer Care can give you names of local KA authorized repair shops in your area, but you can also do an online search to supplement what KA may provide you. Call to explain your circumstances and find out their hourly rate and get an estimate of what they think it would cost to repair your mixer. Also, always obtain three or more estimates – do some comparison shopping.
Good luck and have fun. I hope this helps. Howard, Burke, VA
If this solution has helped you, please rate it. hslincoln

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