Question about KitchenAid KSM90 Ultra Power Series Stand Mixer
Kitchenaid doesn't repair anything over 1 year old. I have one that is 3 years old (KSM90). I have used it less than 10 times and it stopped working. The plastic piece in the back of the unit that holds all of the wires snapped. There are no repair centers in my state (new mexico). They told me I can pay $32 to have them send me a "repair kit" that includes shipping to and from a repair center and a box and packing materials. They then call you to tell you how much the repair is going to be. If you choose NOT to have them repair it, they charge you a $25 diagnositc fee just for looking at it on top of the $32 you spent to ship it there and back. It's a shame that this appliance costs over $300 and this is the service they give you.
Posted on Dec 27, 2007
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