Question about Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Frequently off balance and won't spin

Have had for 2.5 years, suddenly has become frequently problematic w/the uc and dc codes suggesting it is "off-balance". have a Lowes extended warranty, ist tech that came out said "nothing is wrong, you simply need to wash large loads only, this machine is't meant for lighter loads". that would be okay IF i didn't have the machine for 2.5 years prior and PRIOR it washed all size loads to include small and medium, delicate and hand washables. how does a delicate or hand washable load become a large load? NOT! please advise. i do not know how to fix it, but i do KNOW it is not working like it used to!!

Posted by jenniferwg on

  • 3 more comments 
  • dkgib Nov 06, 2007

    We have had our TL Neptune washer 2.5 years as well. Last week it quit spinning. My husband looked at it and figured out it would work if we put it on Medium extract rather than Max or High extract. It worked until today. It beeped as if it were finished, but it had stopped on spin. I restarted and it started rinsing again, then the uC code came up (this happened last week as well). My husband read somewhere that it might be the clutch. I haven't tried washing larger loads (and don't feel I should have to to make such an expensive washer work!!). Any help is appreciated:-)

  • bgrommers Nov 10, 2007

    dc code comes up during spin cycle and the machine quits. Tried different spin cycles but that isnt working anymore. Machine is balance right. Any suggestions.

  • vjbeads Dec 31, 2007

    I have the same ppoblem. The machine is only one in a half years old. I get a dc message and then uc message and have a terrible time spinning the clothes. It seems to work better with very large loads. I can't wash small loads at all. Now though the larger loads are giving me problems. I heard they quit making this machine but not 100 % sure. Thinking about having to replace it. It is under warrenty but I think we will just get the run around! I wish we could solve the problem and be able to also use it for small loads such as hand washables and delicate. Help!

  • cestar Dec 31, 2007

    I've had my washer since 11/2004 and have had the same "uc" and "dc" codes. Had repair guys out several times. They all suggest adding a few towels to smaller loads to help with the balance issue. For this kind of money, why should I add towels to make the thing work? The Whirlpool I had for 30 years never had this kind of a problem, I just couldn't find parts for it anymore.

    To get past the error point, I had to pause the cycle, take all the clothes out, restart to let the water drain, pause and put the clothes back in, and sometimes it would continue.

    I had a repair guy come out this past Saturday and while he was watching the cycle he noticed that maybe the paddles were turning backwards. The "lifters" were not lifting. So maybe this is a wiring problem. The clothes are not flipping to wash, but are staying in a ball, so when the paddles try to adjust the load to spin, the clothes are staying in a ball and are unable to spread out for the the spinning cycle. And there you go - "out of balance". This was the most logical thing a repair person has every told me. He is going to check into the mechanics of the paddles and get back to me. If this turns out to be correct, I will tell the world. I am very close to throwing the washer through the window of a Maytag store.

  • Anonymous Dec 31, 2007

    Like the others, I have the balancing problem. I replaced the struts holding the bowl in place - no change. I tried reinforcing those struts to keep the bowl in place - no change. The only solution I've found is to fill the washer with clothes and only do large loads. Hopefully the poster named cestar 's repairman can find a possible bug in this washer that if fixable. If not, and this problem continues to grow worse, even loading up the washer won't work and I'll be throwing this thing to the curb - and buying a Staber washer (the only American made washer out there, and it appears to be of commercial-grade quality).

    If you have not bought this washer and are considering it, run away!

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  • 146 Answers

Check if the machine is level and if after it has spun, the bowl is in the centre. Remove front cover and inspected all the springs that hold the bowl onto the lower chassis. The bowl should be balanced in a round plastic bowl which is in the shape of a bell. Check if this plastic bowl is worn. There will be pieces of plastic or plastic"dust" all over the bottom of the machie if it is worn.

Good Luck.

Posted on Nov 01, 2007

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1 Answer

What's the purpose of the tub displacement sensor


To detect excessive wash tub movement and shut down the wash cycle. Here is a copy of my post from a real DIY forum;

Google this Neptune TL Washer FAV6800AWW 5 post down.


Here ya go.....in this post I discuss the issue related to unbalance error codes DC and UC;

Your FAV6800A or FAV9800A is going off balance with DC or UC unbalance error codes during spin cycle and you see/hear the wash tub banging around at the start of Spin Cycle of the wash cycle or a Spin Only cycle. If this is the condition the TDS (Tub Displacement Sensor) is working as designed and signaling the Control Board properly of an unbalance wash load condition.

The Control Board receives a varying D.C . Voltage from the TDS sensor and if the out of range D.C. Voltage limit continues the Control Board will halt the Spin Cycle and try to redistribute the wash load. If you are interested I will show you how to monitor the TDS input to the Control Board with a DVM.


The Control Board then starts the Spin Cycle again. If the wash tub/basket out of balance condition continues the Control Board will attempt another redistribute of the wash load. After several attempts (4 to 5 I believe) the Control Board will shut down the Spin Cycle and send a error code DC or UC to the LED display of the FAV6800A, my machine type. And I believe a text statement to the LCD screen of the FAV9800A machine i.e. something like "Unbalance Condition" I'm not sure what the text message is.


If you need help open a post in that repair forum and I will try help you through your issue.
The forum is free and my time is free I just don

Feb 15, 2011 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

I have a Maytag Neptune top load washer. I continue to get the DC balancing error during the spin cycle. This was repaired less than a year ago and is happening again. Last time they replaced the clutch...


If the clutch fails the first thing noticed is a UC or DC error displayed and there is no drain or spin.

If you are seeing the above error and having a problem with spin and drain then the most likely cause of this is the clutch. The clutch fails to lock down the spinners and the basket is unable to go into spin and without a 90 RPM there is no drain.

Replace the clutch.

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question%@4$

Jun 09, 2010 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Neptune Washer Spin Cycle


If your FAV6800A or FAV9800A wash tub is banging around in Spin Cycle of the Wash Cycle and your Control Board signals a dC or uC error code to the console I feel you have a Clutch malfunction. I feel the TDS is working as designed with the unblance error code shut down.
See my Clutch Fix post for more info related to dC and uC unbalance errors with the FAV6800A and FAV9800A TL’s and the repair action…….Rich

May 10, 2010 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Spin cycle is not completing, code DC appears.


If your FAV6800A or FAV9800A wash tub is banging around in Spin Cycle of the Wash Cycle and your Control Board signals a dC or uC error code to the console I feel you have a Clutch malfunction.

I feel the TDS is working as designed with the unblance error code shut down.

See my Clutch Fix post for more info related to dC and uC unbalance errors with the FAV6800A and FAV9800A TL’s and the repair action…….Rich

May 10, 2010 | Maytag Neptune FAV6800AW Top Load Washer

2 Answers

What does the code "UC" mean? The "U" is half as tall as the "C"


It is related with the improper balance of the machine or a problem of the sensor. You can get a full explanation about this error here:

http://appliancejunk.com/forums/index.php?topic=2003.0


May 07, 2010 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Maytag Neptune washer has the error code of UC during the spin cycle. What is the problem?


in the Maytag Neptune FAV6800AW Top Load Washer Forum so I assume the machine type is a FAV6800A or FAV9800A correct?

Most issues are caused by a Clutch malfunction if the machine errors out with dC or UC unbalance error codes during the spin cycle. If your wash tub is banging around during a Spin Cycle and the TDS and Control board are working as designed the Control Board will shut the machine down with an unbalance error code dC or UC.

If the machine model is a FAV6800A LED console or a FAV9800A LCD console version it can be fixed with basic hand tools and some DIY effort. If you call in a repair service you are looking at $300 to $400 ballpark if they have a clue of how to troubleshoot the issue. If you DIY cost could be $0 if you have a can of WD-40 around a dab of lithium bearing grease to $75 ball park for a Clutch Pulley replacement.

See this post Clutch Fix and if you want to DIY and save/extend the service life of your 1$K machine.
Post back if you have questions……..Rich

Apr 25, 2010 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

I Have a Neptune HE TL fav6800aww and it keeps giving me the DC error code which i understand is a balance code but i emptied the washer and ran it and still get the code?


hris,

The FAV9800AW the dc/UC errors are caused by a clutch malfunction.

Your machine is shutting down with those errors so your Tub Displacement Sensor is working as designed.

Fix the Clutch malfunction and you can wash a single sock or a load of blue jeans and you will not take the dc or UC unbalance errors. See this post for the fix.

It is a tight work area but if you are handy you can get away with a re-lube of the One-Way rollre clutches in the clutch pully you could be working today. If you need to replace tthe clutch I recommend a $60 clutch. Call in a repair service and you are looking at around $300. I will help you thru the process.


Post back if you have questions or need help.

Rich

Oct 11, 2009 | Maytag Neptune FAV6800AW Top Load Washer

2 Answers

During final spin cycle a code that says DC of balance load and there is a bang from the tube


The DC code that comes up is just saying that the load is "off balance" to resolve this, open the washer and redistribute the last and restart.

The bang fron the tub that you hear is just from the load being off balance. Generally it's just the weight difference on the tub when the washer stops spinning. This is normal for an off balance load and is nothing to be overly concerned about.

If you are getting the DC code a lot, take a look at the types of loads you are washing. Are they small? Is it a mix of small and large items? Is it a few large items? This may be the answer to why you are having off balance issues. The Neptune is a very large washer, and can get off balance very easily with smaller loads. Try making loads larger or if you are washing for example sheets, try washing them in 3's. This will make it easier for the washer to balance the load.

Good luck! Please let me know if this was helpful!

Oct 03, 2009 | Maytag Neptune FAV6800AW Top Load Washer

2 Answers

Receive code "dc"...water will not drain and tub will not spin properly


This is my failure resolution with DC/UC error codes a common problem with this model;

I just did a repair on my FAV6800AAW by lubricating the needle bearings in the clutch pulley hub, the tub displacement sensor checked OK per the service manual check. I was getting dc/uc errors in the spin cycle, washer was purchased in 7/05. I have basic mechanical skills and used a socket wrench to remove clutch pulley hub, just follow the service manual removal steps to remove clutch pulley hub. Pull the plastic cover off the clutch pulley hub and inspect the spring, clean/lube needle bearings and the clutch hub coupler that drives spinner shaft. I used WD40 I may need to re-lube down the road with a good light grease. It took a few tries for me to get the clutch pulley hub to stay on after re-install and power up, getting the clutch pulley seated properly is the trick. I did not remove the washer tub for this fix, I believe I saw a posting where someone did. I just leaned the washer back to get a better reach angle, it is a tight work area. I did not want to junk 3.5 yr old $1k machine with out trying a fix. If you want to work on this model get the service manual, I found it online and I believe you can order it in PDF format from Maytag. Good luck!

I just went thru my 10th load of a mix of light, medium and heavy loads and all work fine no unbalance errors (DC/UC). Doesn’t fix the tangle problem :) Prior to this fix I could only run the washer with no clothes in it to complete a cycle with no dc/uc error codes.

I found a Service repair manual on this site search for this; FAV6800 Manual



Sep 11, 2008 | Maytag Neptune FAV6800AW Top Load Washer

2 Answers

Same problem


I just did a repair on my FAV6800AAW by lubricating the needle bearings in the clutch pulley hub, the tub displacement sensor checked OK per the service manual check. I was getting dc/uc errors in the spin cycle, washer was purchased in 7/05. I have basic mechanical skills and used a socket wrench to remove clutch pulley hub, just follow the service manual removal steps to remove clutch pulley hub. Pull the plastic cover off the clutch pulley hub and inspect the spring, clean/lube needle bearings and the clutch hub coupler that drives spinner shaft. I used WD40 I may need to re-lube down the road with a good light grease. It took a few tries for me to get the clutch pulley hub to stay on after re-install and power up, getting the clutch pulley seated properly is the trick. I did not remove the washer tub for this fix, I believe I saw a posting where someone did. I just leaned the washer back to get a better reach angle, it is a tight work area. I did not want to junk 3.5 yr old $1k machine with out trying a fix. If you want to work on this model get the service manual, I found it online and I believe you can order it in PDF format from Maytag. Good luck!
I just went thru my 10th load of a mix of light, medium and heavy loads and all work fine no unbalance errors (DC/UC). Doesn’t fix the tangle problem :) Prior to this fix I could only run the washer with no clothes in it to complete a cycle with no dc/uc error codes.


Mar 30, 2008 | Maytag Neptune FAV6800AW Top Load Washer

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