Envelope stuck remove

You need to open the back panel of the printer, and should then be able to remove the envelope from the feeder roller mechanism.

unplug the printer, inspect it for paper jams, take the printer apart as far as possible and clear any paper jams in it.

for more specific instructions I will need to know the brand and model of your printer.

Thank,
Ekse

Are you trying to print from the main paper tray with the envelope or from the auxiliary single page feeder? The auxiliary insert should be directly under the "Brother" logo on the front of the printer. Insert the envelope there. If it's a standard light weight envelope and it gets stuck still then I'd suggest there is a paper jam somewhere or possibly the fuser is going bad.

Go to this link to clear paper jamb. It will tell you how to get it the printer.

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&dlc=en&product=1146331&lang=en&docname=c00652863


Good Luck

You will need to carefully remove it and avoid using any sharp objects when doing so. Turn off the printer at the mains while doing this. All traces of the envelope will ned to be removed as the printer will then report a paper jam if not and not operate until all traces are removed.

while you pulled the envelop away did the envelop come out intact, or did it get damaged, if it was not damaged, then just restart the printer, you issue should be fixed.

If the envelop was damaged its likely that there is a paper piece stuck iside, which is tough to remove if you are not an expert. in such scenarion seek professional help

Problem Solved!

I have a Brother MFC-8480 DN all in one printer, copier, fax and scanner.

I discovered that envelopes wrinkle because users, like me, didn't know that Brothers built in a no-wrinkle, pass through exit for envelopes, labels and thick paper.

Envelopes were never to be printed by inserting them in the front and letting them wrap around a HOT roller and get cooked and wrinkled. The way it works:

An envelope is inserted in the front and goes straight out the back of the printer through an exit door, completely avoiding the hot roll-through mechanism.

Take a look. On the back of the machine is a large pass through exit door. Just snap it open. You will see one blue lever on each side of the opening. Snap them both straight down to the . . .ta da. . ."envelope icons".

Put three envelopes in the front and they will print straight out the back, perfect and wrinkle free. After printing your envelopes, snap the blue levers back up and shut the door. Takes about five seconds to open the door and snap down the blue levers down/up.

Happy envelope printing.

-Eric

Please try these steps:

1. Turn the printer off and open the access cover.
2. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.)
3. Turn the printer on, load some paper, and press the Form Feed button.
4. Watch the paper as it feeds through and try to determine where the jam is occurring.
5. Check to see if all the rollers are turning.

If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6.
If not, there is probably a feed motor or a gear problem and the printer may require service.
6. If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot.
7. Turn the printer off.
8. Take a #10 envelope and feed it through the left side of the manual feed slot until it comes right through the printer to the back of the exit rollers.
9. Move it up and down first, and then slowly move it over to the right side. If something is stuck under the black guide plate, this may work it loose.

Pull down the front and slide the paper guides together till they are the size of the envelope. Place your envelope front side up (return address will be at your bottom left)

http://h10025.www1.hp.com/ewfrf/wc/document?product=79488&lang=en&cc=us&lc=en&dlc=en&docname=c00042573