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Try to transfer the tracks from the explorer.
1Connect the Rio Carbon to a computer using the supplied USB cable. 2Double-click My Computer on the Windows Desktop or in the Start Menu. 3Locate MP3 or WMA audio files on the computer. 4Highlight files and/or folders to transfer to the Rio Carbon. 5Click Edit. 6Click Copy. 7Double-click My Computer on the Windows Desktop or in the Start Menu to open another window. 8In the new window, locate the Rio Carbon (X:) icon that is associated with the Rio Carbon. (X equals the drive
letter assigned to the Rio Carbon.) 9Double-click Rio Carbon (X:). 10Click Edit. 11Click Paste.
first of all update uour firmware:
also go to Software tab and update your Music Manager
i belive this will solve all your problems
first, and this is always good: If available, firmware for the Rio Carbon can be downloaded online.
Second, this might be the problem:
The Rio Carbon communicates with your computer differently in MTP mode than it does in MSC mode. When in MTP mode, the Rio Carbon cannot display hidden files in folders, cannot allow transfers to the root Rio Carbon directory, and cannot allow the creation of new folders. (Folders can be transferred to the Rio Carbon using drag-and-drop and copy-and-paste methods.) To use traditional folder options, change the Transfer Mode settings to put the Rio
Carbon in MSC mode.
"..Removing the Rio Carbon from a USB connection before Idle is displayed on the screen may result in a corrupting the player's file system.
If for any reason you suspect that your Rio player's file system has been corrupted, reformatting the player will restore the file system to its original state..."