- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
if you have many jams in the fuser probably the roller have dry toner attached to them. print a heavy paper - 300gsm - without any color, just a small dot. see if the paper comes out of the fuser and if it;s dirty or not. repeat that until the pages com out clen - both sides. then print what you have again,
It sounds as if maybe the trays are not configured in your software. Access the printer driver and make sure that the additional trays are enabled. Under the Device Setting tabs, if on PC, available trays, ensure that you have the correct number of available trays selected.
??? If that doesn't work, you may want to check back with Xante to make absolutely sure they do not have the trays in question.
If the printer is still under warranty, and a new yellow drum doesn't fix the problem, or if you install a new drum and the problem returns, Xante should provide you with warranty support. This problem can be caused by a defective high voltage power supply, and that is not a user replaceable item.
Make sure the drums are properly seated in their cradels, and if posible, avoid designing with white small text in heavy solid areas that are made up of process colours. For reverse type in a black background, use spot color black rather than rich black. Other than than printing on a not as heavy card, that is about all you can do.