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A double-wink on the Intercom button indicates "Intercom Hold". Normally, lifting the handset and possibly pressing Intercom will take care of it. We had a phone for which that didn't work. In that case, use DSX System Administrator 3 to reset the station port. On the left side of the main window, click Reset Station Port under Utilities. Enter the extension number and click Start. It takes a few seconds and does not disturb other parts of the phone system. Hope this helps!
Try these first and let me know Intercom does not function correctly • Make sure line 1 is connected properly and common to all phones on the system. • Make sure all phone ID’s (station numbers) involved have been assigned. Transfer does not function correctly • Make sure receiver phones (stations) have same line connected. Intercom indicator turns red and green alternately • The station address needs to be re-assigned due to a duplicate station address in the system. See “Changing the Phone ID (Station Address)”. Good luck, Lee
A couple of ideas. Have the receptionist call you and verify that they are really at the extension you're calling. Then make sure you turn on Call Waiting Intercom on that phone. From the intercom on the reception phone, dial *7311 for Intercom and *7321 for Outside lines.
Now the phone will soft ring and visual indication when you get a second call if you're phone is busy.
If you've mapped a button to ring the receptionist and it's not working, you may have unprogrammed the button. That's reprogrammed by PROGRAM, the button and 1 plus the extrension (usually 101) and STORE or ENTER to save. PROGRAM exits programming.
I've never heard of the ability to reassign an intercom button as it's a fixed feature, but maybe so. Start by assigning the lower left phone button back to CO1 and let's see what happens. WIthout picking up the handset, press PROG the button and dial 0+01 STORE or ENTER.
Pick up the handset and drop it back in the cradle to exit programming.
Did that work? Making button 1 into CO1 will drop the programming from the intercom button and it should default back to intercom.
It sounds like the HFAI button on most of the sets is turned off. the HFAI (hands free answer intercom) button is located to the right of the SPKR key. With the handset down press the HFAI button. The green light next to it should light indicating that it is active. If the power goes out or if the phone is unplugged it will return to HFAI off status. hope that helps.
Thats a common "problem", but its easy to fix. The Intercom lights flashing like that is normal and they will continue to do so until you "assign" the phone its intercom number. If you have more than one of these phones, go to your other phones, lift the handset and see what intercom number lights on that phone when you do so(the lights/buttons that are flashing). Notate which intercom number that is and move to the next phone. Once you have notated the other intercom numbers go back to the phone you wish to program and push PROGRAM , then push the touch tone key of which intercom number you wish to assign the phone (ie. 1 2 3, etc.), then push MEMORY. That should do it, and if you need replacements their on Amazon. Good Luck