I have a Bernina Aurora 440 and embroidery module with Art Design 1. Bernina just discontinued the v6 download for Art Design 1. Where else can I get it. My machine has 4 hours on it and I have thousa

Make sure the design cards are going into the machine's card slot correctly. The system might not be able to recognize the card's designs if it is inserted incorrectly.

Software can be downloaded from the manufacturers web site only if the models are compatible. Their web site will let you know.

Check manufacturer web site for manual and assistance.

https://www.bernina.com/en-US/Products-US/BERNINA-products/Sewing-Quilting-and-Embroidery/BERNINA-4-Series/BERNINA-aurora-440-QE#!support

https://www.bernina.com/en-US/Products-US/BERNINA-products/Sewing-Quilting-and-Embroidery/BERNINA-4-Series/BERNINA-aurora-440-QE#!support

Did it work ok yesterday? I would suggest completely unplugging it..from the computer, from the embroidery unit, and the wall plug in. Then, restart your computer and reload your design file. This won't hurt anything...and it may help! Good luck :-)

Here are two other possibilities other than electrical problems with your Bernina. There are embroidery design cards that were made for the 200 & 730 that simply do not work in a 180. There is nothing marked on the card or the packaging that will tell you what model machine the card will work in. I sold a bunch of my design cards on eBay last winter and I tested all of them in both a 730 and a 180 before making the ad discription. I found that most of the design cards worked in the 180 & 730, but there were a few that only worked in the 730. So if your design card is one of those that won't work in a 180, that could be your problem.
You did not say if you have other design cards that do work or there is only one you tried. Possibly the card itself is bad.
A static shock to the card could possibly damage it.
So if you take your machine to a dealer to have it looked at, take your design card along.
The 180's memory for storing designs is located in the embroidery module, not the machine itself. If that memory is filled up with other designs this can cause a problem.
So your problem is most likely with the design card or with the embroidery module. Should you need to get another embroidery module, that module needs to be the same version number as your machine or it will not work. I have a. video posted on YouTube that shows you how to check the version number of your machine and module. That information is in my "Bernina check hours 165, 170, 180, 185" video. Put that in the YouTube search box and you will find my video. Plus I have other helpful Bernina videos posted.

Hm, sounds like the machine is not recognizing the dongle or the embroidery cord. You may need to have Bernina test it for you.

According to the manual for the Bernette Deco 340, the machine only reads .EXP+ files. ART files need to be converted to the EXP file type using the Bernina Embroider Software. (Even the designs on the Studio Bernina CD need the ART files converted to EXP.)

The manual is available from the Bernina support site: http://www.bernina.com/en-US/Support-5/Machines-en/bernette-deco-en . The direct link to the manual is http://www.bernina.com/getdoc/c6cc51e0-d5e9-4cb1-a7be-f164c0f4fdff/deco340_EN_GZD . (Note: you will need Adobe Reader or a similar program to access the manual.)

I'm surprised that you were able to get any .art files to work until recently.

I hope this helps.

Cindy Wells

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A dongle is a flash drive, but in Bernina's case it is a programed security device that prevents using their software other than with their products.

Once you get software with this device, take very good care of it as the replacement is expensive.

Other brands of software do not use this device.

Another issue with Bernina is the embroidery format. If it is Art you are stuck with Bernina software and designs as other formats cannot be converted to this particular format.

Bernina makes fine sewing machines, but the embroidery machines and software are not easy on the purse.

For the price of the software, you could buy a Brother embroidery machine that is user friendly and uses a format is is very popular and easy to find. No roadblocks when using software with this brand.

Buy a new installation CD!!!