Sony DCR-HC38 Mini DV Digital Camcorder Logo
Posted on Oct 25, 2007
Answered

Dcr-hc38 wont connect

I installed all the software and did everything else i was supposed to do but when i hook up my firewire cable my computer doesnt recogonize my camcorder....i restarted and re-installed and everything but nothing works and i don't know where or what the problem is...please help!

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  • 8 more comments 
  • Anonymous Nov 09, 2007

    i have the same exact problem. someone please tell me the solution?

  • SammyG Nov 16, 2007

    Me too.

  • Anonymous Dec 05, 2007

    I have the same issue!

  • Anonymous Apr 05, 2008

    sony dcr-hc38 borrowed from friend and don't have the software to view my video sony site only has driver update to download not the original software for digital camcorder - does anyone have a driver to let me download - [email protected]

  • Amateur01 May 24, 2008

    I have a Sony mini DV DCR-HC37 trying to downoad to a Toshiba sat Pro. A210 -B3 via firewire to no avail. It will sometimes download for 5 mins then just stops and states "could not find a compatible digital device" I am trying to download using Windows Movie Maker.

  • Anonymous May 25, 2008

    I have a similar issue and it is saying the USB is not supported. Can any one can tell me how to rectify this. Thanks

  • akkibhatt Aug 09, 2008

    same probs....

  • gadgetsboy Nov 28, 2008

    same prob.

  • Anonymous Dec 08, 2008

    I lost my softwere CD. The Computer ( Hp - compaq) did not recognises it .Plz.solve the problem.

    joy_niranjan @yahoo.com

  • Anonymous Apr 04, 2009

    When the camcorder is hooked up to the computer, there is a message that says "Windows cannot recognize this device..." blah blah blah.... i think i need to re-install the driver for this camera ??? i have no clue :( please help

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302lab

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  • Posted on Jul 03, 2008
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You must set USB stream on on your camcorder screen manual.
Turn camcorder to play model, connect usb cable to pc and camcorder. Pc should show find new hardware. if you don't have
software driver, I can send you one via e-mail. I don't know how to do upload here. [email protected]

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  • Posted on Jul 17, 2009
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What 302lab said worked for me. You have to go into your menu and change the setting.

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Anonymous

I have the same exact problem. someone please tell me the solution?

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  • Posted on Jan 11, 2008
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Hey i had this problem to. my computer doesnt have a firewire port i tryed to use an adapter but that didnt work. i put the softwear on a friends computer casue he has a firewire port and i got it to work. i forget exactly what i did, but connect the camera and open import from handycam. then if its not there close and open it again, if not open it, then disconnect and reconnect the camera, make sure the camera is in playback mode though. play around like that and you should get it to work.

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I purchased a Pinnacle Dazzle to connect my Sony DCR-HC38 to my computer. I do not know how to connect the camcorder to the Dazzle device.
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Thanks for using FixYa.
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Dec 23, 2010 • Sony Handycam DCR-TRV22E Mini DV Digital...
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MY COMPUTER IS NOT DETECTING MY CAMERA (SONY DCR HC38E). I HAD ALREADY INSTALLED THE DRIVER.
You do not mention what windows you have sadly, all I will tell you is that no Windows Vista/Win 7 PC's will see a USB camera, sorry you need Firewire cable to download.

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Jun 13, 2010 • Sony DCR-HC38 Mini DV Digital Camcorder
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IMovie 09 / Mac OS X will not recognise Sony DCR-HC35 via firewire or USB? Do I need to download the correct driver?
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Jan 23, 2010 • Sony Handycam DCR-HC30 Mini DV Digital...
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DCR-HC38 computer not recognizing camera
Option 1:

If you want to use the USB cable to connect the Camcarder to the Computer to transfer the video to the Computer then:

(Applicable for Vista Operating System Only.)

This Camcorder does not support USB streaming with the VISTA Operating System. Use an i.LINK cable to transfer the video to the Computer. The i.LINK port is also called IEEE 1394 or Firewire port. (An i.LINK is a black D shaped connector with 4 or 6 pins. The type of cable to be used will depend on the i.LINK port of your Computer. The Sony Camcorder will have the 4 pin i.LINK cable and if the computer has the 6 pin i.LINK port, then you may have to use the 4 pin to 6 pin i.LINK Cable).

You can use any video capturing software like Windows Movie Maker to transfer the video from the Camcorder to the Computer.

Refer this Link for the instruction to transfer the video to the Computer using i.LINK cable.

http://www.kb.sony.com/selfservice/documentLink.do?externalId=C111893

NOTE: As the Camcorder does not support USB streaming with Vista, it is not required to use any Sony Device Driver to transfer the video to the Computer. You do not require any Drivers or Software from Sony to transfer the video from the Camcorder to the Computer using the i.LINK/Firewire interface.

Option 2:

(Applicable for Windows XP Operating System only):

If you are using a Windows XP Operating System then you have to install the USB Streaming Driver in the Computer from the supplied Software disk with the Computer.

Check this Link for the instruction to transfer video to a Computer using USB Streaming.

http://www.kb.sony.com/selfservice/documentLink.do?externalId=C222820

If you do not have the supplied Software disk then I suggest that you use the i.LINK cable to transfer the video.


Good Luck!!!!!!!!!!!!
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Sep 28, 2009 • Sony Handycam DCR-HC38E Mini DV Camcorder
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http://www.driver-download.net/sony-electronics/cameras/dcr-trv19/
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You may be able to do these otherways by installing the Sony software that comes with this camera - or can be downloaded from Sony website.
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I purchased a Pinnacle Dazzle to connect my Sony DCR-HC38 to my computer. I do not know how to connect the camcorder to the Dazzle device.

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