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AT&T GoPhone I bought the GoPhone yesterday, called for activation. The number provided was for an automated system. I followed the instructions and at the end I was given a telephone number for Lousiana and I live in CA. I called and got a live person who informed my because I had gone through the automated system there is nothing they can do for me. So, I have a cell phone I can't use. What can I do to get them to give me a number in my own area? Vickie

Posted by egduf on


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Nothing we can do here but here's what you can do:

1. Call them back!  Demand "THEY" correct the problem.  It was they who screwed up in the first place. Ask them to tell you who to call.  Ask them to Issue you  a right number or replace the old one.  Get a "RMA" number so you can go back to the store where you bought it.   If you bought it on line the same thing.  Speak to the Manager, get his name or ID number.

2. OR...Go back to the store where you got it. Demand an immediate fix if you don't get satisfaction.

3. You live in Calif where I once lived.  Calif has several very powerful consumer laws.  Use them! Make many notes on who you talk too at AT&T, times and dates.  File a complaint with the local district attorneys office and the State Consumer Affairs office, all  on line too.  I'd go as far as calling the local district attorney office right from the "store" and file a complaint.  That'll get their attention.

I had a similar thing happen to me but with the Internet service with AT&T. I did all  the above. It went all the way to the State Attorney Office filing criminal charges for "consumer fraud" against AT&T in the state of New York because Calif Consumers Affairs Office didn't get a response from them.  It got fixed but unfortunately 1 year later but it fixed the problem for thousands of other people too.  AT&T's attitude is I'm big you're little.  I got over $3000 for my troubles in refunds.

You are not helpless fight them!

Posted on Oct 25, 2007

  • Anonymous Oct 25, 2007

    One other thing...don't loose your temper.  Be firm and demanding.  A lot of times people really do want to help you but they don't know how. It's not a problem on their answer cards so they need to ask someone else. Talk to the Supervisors.



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