HP Photosmart 7510 Wireless e-All-in-One Inkjet Printer, Copy/Fax/Print/Scan - $50 Instant Rebate Use Code HP50 Logo
Karen Connor Posted on Jan 31, 2014
Answered by a Fixya Expert

Trustworthy Expert Solutions

At Fixya.com, our trusted experts are meticulously vetted and possess extensive experience in their respective fields. Backed by a community of knowledgeable professionals, our platform ensures that the solutions provided are thoroughly researched and validated.

View Our Top Experts

"Printer offline" I cannot print from any device on the network directly to the printer as it always throws up the error, "Printer offline". I can only print to it using Google Cloud Print which is very frustrating. I have tried every suggestion from HP and nothing will allow me to change the status to online. Any ideas???

1 Answer

Aaron Fickling

Level 2:

An expert who has achieved level 2 by getting 100 points

MVP:

An expert that got 5 achievements.

New Friend:

An expert that has 1 follower.

Night Owl:

An expert who has answered 10 or more questions between 12 midnight and 6am on the same day.

  • Expert 65 Answers
  • Posted on Jan 31, 2014
Aaron Fickling
Expert
Level 2:

An expert who has achieved level 2 by getting 100 points

MVP:

An expert that got 5 achievements.

New Friend:

An expert that has 1 follower.

Night Owl:

An expert who has answered 10 or more questions between 12 midnight and 6am on the same day.

Joined: Feb 20, 2011
Answers
65
Questions
1
Helped
18470
Points
145

I would go onto
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=5070121#N305
Go ahead and download the firmware update and follow the directions. Hope this helps. Let me know!

2 Related Answers

Anonymous

  • 53 Answers
  • Posted on Mar 07, 2009

SOURCE: My HP 640 will not print. Ran the test, no print.

If these are new cartridges, make sure you removed all of the protective plastic wrap that comes when packaged.  usually its red , yellow or orange plastic tab that should be removed.
If these are not new cartridges, you may need to try another set. 
Try running the head cleaning utility under the printer utilities options HP is very good at having this utility available to trouble shoot most common problems.  If you don't have this utility, try updating your printer driver. (basically uninstall the printer and download the driver from the HP website, and reinstall the printer using the latest driver).
Hope this helps..
~enov8

Ad

Anonymous

  • 340 Answers
  • Posted on Oct 23, 2010

SOURCE: My fax machine stays on and I can't print

Hello,
Try this.. Go to start, devices and printers and you will have a few things listed in there that are related to your printer. Most likely it will say document writer, fax and your hp printer. Make sure that the check mark is on your printer, not your fax. This indicates what your default printer is. To change this, right click on your hp printer and select set as default printer. Once this is set try printing again. Let me know if this works, if not we will try step 2. Hope this helps!

Add Your Answer

×

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

0helpful
1answer

How can I add my canon printer to my chrome book?

Only if the Canon printer is on your home WiFi system. You use the Canon Print App or the Canon iEPP App to connect.. Or...

Add your printer to your Chromebook
  1. At the bottom right, select the time.
  2. Select Settings .
  3. At the bottom, select Advanced.
  4. Under "Print and scan," select Printers.
  5. Under "Available printers to save," next to your printer, select Save.
  6. Check that your printer appears at the top, under "Saved printers."

Set up your printer - Chromebook Help - Google Support

0helpful
4answers

HOW TO FIX...PRINTER IS OFFLINE BUT IT IS ON...WE ARE UNABLE TO PRINT.

If you are getting a status message as the printer is offline on your pc,and afterward you can't ready to print the reports.
Steps to Resolve the Printer Offline Issue:
Step 1:
At first, you need to check your network through the HP Scan Doctor which encourages you to discover and fix the printing issues.
Steps To Run the HP Scan Doctor
    •Open the HP Scan Doctor tool by double tapping the symbol.
    •Start- - >Select your printer- - > Fix Printing
    •Then the list of issues displayed on the screen as result.
    •If the tool shows the white checkmarks at that point there is no issue.
    •If the tool shows the white wrench then the issues are found and repaired
    •If the tool shows the yellow shout point then the issues are found however that can't be solved or skipped.
    •If the device shows the red stamp then you have to take after the on-screen guidelines to determine the issues.
    Step 2:
      Set Your Printer as Default Printer
      •Search your gadget on your PC and select your printer and uncheck the Pause Printing and Use Printer Offline

printer offline-5vig2z1inj4jln452vxo5zul-5-0.png
    •If you can capable print implies your printer is online.
    •Officejet 4650 keeps going offline then proceeds with following step Step 3:
    Check Whether You Connect With Correct Port
      •Go to printer- - > Printer Properties - >Port
      •For USB association utilize USB or DOT4
      •For Network Connection use WSD, organize, Standard TCP/IP Port Step 4:
      •Update the printer firmware which may resolve your issues

      Step 5:
      •Manually connect the wired or wireless connection
      Step 6:
        •For network connection just you have to add the second printer to your Windows.
        •Select your printer - > Properties - >Add Port - > Standard TCP/IP Port - > Next port
        •Now you can ready to print implies stop the troubleshooting. Still get the same issue mean you need to connect the printer customer support via +1-800-836-3987
0helpful
1answer

I cannot print with my deskjet F2200, its showing error-offline, please advise how can i rectify this printer problem..

error-offline means that the printer is not connected to the computer, so what info i need is this printer connected with a cord or wireless? also are you using the network to connect to the printer?
Jan 23, 2011 • GPS
1helpful
1answer

Printer has always worked great, gets lots of office usage, but now suddenly won't feed; the machine will turn on, when the print queue is activated, but just "clicks", won't feed and the error...

Try The Print Diagnostic Utility diagnoses and resolves common printing problems and communication problems, including:

If you prefer, you can skip this information and go directly to downloading the tool .

  • Connectivity :
    • USB: Ensures that the USB connection from your computer to the HP product is working correctly.
    • Network: Ensures that the network connection between your computer and your network is working correctly. If the tool detects a network connectivity problem, you will be prompted to run the HP Network Diagnostic Utility for better results.
  • Spooler : Automatically restarts the print spooler, which sends print jobs from the computer to the product, if it has been stopped.
  • Online status : Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
  • Device manager : Checks for problems in Device Manager that would prevent printing.
  • Print queue : Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
  • Port : Checks the port settings for the HP product.
  • Driver : Checks for alternate-driver settings.
  • Conflicts : Checks for conflicts with other drivers, such as other printer brands.
  • Default printer : Checks the default printer setting and prompts to select the HP product as default (optional).
11helpful
2answers

Print status: error - offline what does this mean? I have a PSC 2355 all-in-one

Printer status offline means that, the printer driver and the application has been installed, but the printer and it spooler services are idle

To resolve this issue:

Goto control panel, click on printers and faxes, a window will open showing you all the printers you have or have had. The current printer will have a checked mark. Highlight it and right click, you will see printer offline in the box, click it. That will turn the printer online and you can print.
1helpful
2answers

False "printer is offline" message

Try to cheeck the port from ur printer to ur cp is been connected.
Not finding what you are looking for?

98 views

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Cindy Wells

Level 3 Expert

6688 Answers

k24674

Level 3 Expert

8093 Answers

Grand Canyon Tech
Grand Canyon Tech

Level 3 Expert

3867 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...