When printing an envelope, I get the air message Paper Size Error: The paper size selected in the printer driver software does not match the paper size in the printer IN tray.

You need to make sure the paper size and that of the printer matches in the dialogue box.
i.e assuming you a printing an envelop DL size, make sure your envelop is the exact size you choose in your page layout.
secondly, open the properties in the printer dialogue box, where you have letter, change the default "letter" paper to you envelop size.
Note: if your envelop size is not accurate and the actually printed, you will still receive "incorrect paper size" error. At this point I turn of mine and turn on again.

Xerox WorkCentre envelope printing

Envelpopes should be printed using the feed tray located in the front of the printer not through the paper cassette. Try this: Follow these steps to print on envelopes from a computer running Windows. NOTE: For specific details on formatting text for printing on envelopes, consult the help files in the word processing software. For best results, consider using a label for the return address.

1. Click File , and then click Print . The Print dialog box opens.
2. Depending on the software program, click Properties , Options , Printer Setup , or Preferences . The printer Properties dialog box opens.
3. Click the Paper/Quality tab.
4. Select Envelope as the paper type.
5. From the Size drop-down list, select the applicable size. To create a custom size envelope, use the following steps:
   1. On the Paper/Quality tab, click Custom .
   2. Click in the Name text box, and then enter a name for the custom envelope size.
   3. Click in the Width text box, and then enter the width. NOTE: Make certain the size is in inches. Click the Use Millimeters/Use Inches button to toggle between using millimeters and inches to define the custom paper size.
   4. Click in the Height text box, and then enter the height.
   5. Click Save .
6. Click Apply to save the settings.
7. Click OK to print the envelopes. NOTE: An error message might display asking to load an envelope into the manual feed tray. This might occur even if the envelopes are loaded. Make sure the envelopes are loaded, and then click Continue . The product will continue printing from whichever input tray contains the envelopes.

Hi

Use the product software, also known as the printer driver, to change the print settings for your envelope size and type. Then, use the Envelopes and Labels tool in Microsoft Word to select your envelope size.

Step one: Adjust the print settings

-In Microsoft Word, click File , and then click Print .
-Make sure that your product is in the Name drop-down list box, and then click Properties .
-Click the Features tab, or the Paper/Quality tab.
-Select an envelope size from the Size drop-down list.
-If the required paper size is not in the drop-down list, follow these steps to create a custom paper size.
-Select Custom from the drop-down list.
-In the Custom Paper Size dialog box, type a name for the new custom size.
-In the Width and Height boxes, type the dimensions.
-Select the unit of measurement, and then click Save .
-Click OK to close the Custom Paper Size dialog box, and then click OK again to close the Properties dialog box.
NOTE: You must exit the Properties dialog box to apply your changes.
Open the Properties dialog box again, and select the new custom size from the Size drop-down list.
-Select the paper type.
-In the Paper Type or Type is drop down list, click More .
-Click the desired paper type, and then click OK .
-Select the paper source from the Paper Source drop-down list.
-Change any other settings, and then click OK to close the Properties dialog box.

Step two: Set the correct envelope size

-Set the correct envelope size in the Envelopes and Labels dialog box before printing envelopes.
-In Microsoft Word, click Tools , click Letters and Mailings , and then click Envelopes and Labels .
-In the Envelopes and Labels dialog box, click the Envelopes tab.
-Click Options .
-From the Envelope size drop-down list, select the required paper size. If you created a custom paper size, select the new custom paper size from the drop-down list.
-Click OK , and then click Close to close the Envelopes and Labels dialog box.
-Click File , and then click Print to print the envelope.
NOTE: When you finish printing the envelopes, return the paper size and the paper type settings to the defaults.

Regards
Riztech

Check that the line that you are drawing fits "between" the LEFT and RIGHT margins that you have defined for the document.

Click Start
Click Control Panel
Click Printers
Select the HP printer
Right-mouse-click the printer
Click Properties
Check that the "paper-size" that you have selected matches the size of the paper loaded into the printer.

Ignore the error and continue printing. The print job might still be acceptable even if the paper size and paper type settings are not an exact match.

1. Press Enter on the control panel to clear the error message.
2. Try the print job again.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.
  Use the HP product software, also known as the printer driver, to change the print settings for your paper size and type depending on your version of Microsoft Word.
  1. In Microsoft Word, click File , and then click Print .
  2. Make sure that your HP product is in the Name drop-down list box, and then clickProperties .
  3. Click the Features tab, or the Paper/Quality tab.
  4. Select a paper size from the Size drop-down list.If the required paper size is not in the drop-down list, follow these steps to create a custom paper size.
     1. Select Custom from the drop-down list.
     2. In the Custom Paper Size dialog box, type a name for the new custom size.
     3. In the Width and Height boxes, type the dimensions.
     4. Select the unit of measurement, and then click Save .
     5. Click OK to close the Custom Paper Size dialog box, and then click OKagain to close the Properties dialog box. NOTE: You must exit the Properties dialog box to apply your changes.
     6. Open the Properties dialog box again, and then select the new custom size from the Size drop-down list.
  5. Select the paper type.
     1. In the Paper Type or Type is drop-down list, click More .
     2. Click the desired paper type, and then click OK .
  6. Select the paper source from the Paper Source drop-down list.
  7. Change any other settings, and then click OK to close the Properties dialog box.
  8. Try the print job again.
     Paper mismatch errors occur because the printer scans the width of the paper before printing. If the paper size setting in the printer driver does not match the paper actually loaded in the printer, the printer reports a 'Paper Mismatch' or 'Paper too Narrow ' error.The error message might also display when you load the correct paper, just reinstall the printer driver if above procedure does not helps. Thanks. keep updated for any more query.you can rate this solution and show your appreciation.
     

Hi,
Paper mismatch errors occur because the printer scans the width of the envelope before printing. If the paper size setting in the printer driver does not match the paper actually loaded in the printer, the printer reports a 'Paper size error'.
Try to adjust the printer and envolopee settings..
Regards,
polysandy

Have you made sure to choose the correct (matching) envelope size in your software?

No, your not. The M24 has to be the hardest machine on earth to print an envelope on, It is the biggest headache I have ever seen in printing. Here are the instructions and good luck.

NOTE: The PCL driver is the only driver supported for printing envelopes. There is no support for printing to envelopes using the Adobe PostScript® printer driver. It is necessary to complete all steps to successfully print envelopes.

NOTE: If printing through a server, changes to the driver must be made at the server level.

To set up the custom size paper for the printer:

NOTE: The setup of the custom size paper is a one-time step. Once the custom size is setup it remains an available paper size until it is changed.

1. At the workstation, click on [Start], point to [Settings], then select [Printers].
2. Right-click on your printer and select [Properties] from the menu. The Printer Properties window will be displayed.
   
   NOTE: Use the custom size paper in the printer driver when printing within an application.
   
   
3. Select the [Configuration] tab.
4. Select [Bypass Feed Orientation] and make sure it is set to Portrait in order to feed the envelopes long edge feed (LEF).
5. Select [Custom Paper Size].
6. Select one of the five custom sizes.
   
   NOTE: There are five custom sizes that can be set up for use in the printer driver properties. Custom Paper Size can be given an individual name by selecting [Name]and typing the name for the custom size, such as, envelope. The name will then appear as an option in output size.
   
   Three types of envelopes are supported:

Type for Envelope Metric Size Imperial Size Monarch 98.4 mm x 191 mm 3.9 x 7.5 Inch Commercial #10 105 mm x 241 mm 4 x 9.5 Inch DL 110 mm x 220 mm 4 x 8.6 Inch

1. Enter the short edge and long edge values for the envelope size you are using. The driver will now show the new custom size as one of the choices in Output Size.
2. Click [OK].

To set your printing preferences for the printer:

1. At the workstation, click on [Start], point to [Settings], then select [Printers].
2. Right-click on the printer you want to print envelopes and select [Properties] from the menu that will be displayed.
3. Select [Printing Preferences].
4. Select [Tray 5] (Bypass) for the Paper Source.
5. Select [Heavyweight 2 (170-220 g/m²)] for the Paper Type.
6. Select the custom size you created for envelopes for the Output Size.
7. Click [OK] twice to exit the Printing Preferences and the Properties windows.

To print envelopes at the workstation using Microsoft Word®:

1. Open your Word application.
2. Select [File] on the top left of the toolbar.
3. Select [Print] from the menu. The Printer window will be displayed.
4. Select the printer that you will use to print the envelopes. This printer will use the same driver where you defined the custom paper size.
5. Select [Close].
   
   NOTE:If you do not select the correct driver you will not be able to select the correct paper size in Page Setup.

To print envelopes at the workstation using Microsoft Word Page Setup:

1. Open your Word application.
2. Select [File] on the top left of the toolbar.
3. Select [Page Setup] from the menu. The Page Setup window will be displayed.
4. Select the [Paper Size] tab.
5. Use the paper size pull-down to select the paper size you defined in the driver. The paper size will be listed by the name you gave it in the driver setup. The default will be custom 1, 2, 3, 4 or 5.
6. Make sure the orientation is set to Landscape and select [OK]. At this point edit the page with the information you want printed on the envelope.
7. Select [File] from the toolbar.
8. Select [Print].

To load envelopes at the printer:

Load the envelopes into Paper Tray 5 (Bypass Tray). The orientation needs to be long edge feed (LEF) with the flap closed and the flap side at the lead edge, and the print side facing down. The printer is now set to print on the envelope.

NOTE: Load a maximum of 10 envelopes into Tray 5 (Bypass Tray) at a time. You may be able to fit a few more depending on the envelope's thickness but do not exceed the max fill line on the tray. The envelope may wrinkle depending on its weight and stiffness. The machine is not designed to handle high-capacity production envelope printing.

nstructions Use the following steps to ensure that you are ready to print envelopes. Your printer can have either a single envelope or multiple envelopes loaded and ready for printing.

• If you are printing a single envelope, you can use the single envelope slot and leave your paper in the lower (IN) tray. This allows you to print the envelope and then a letter.
• If you are printing a stack of envelopes, use the lower (IN) tray for loading the stack of envelopes.

To Load a Single Envelope

1. Do not remove the paper from the lower (IN) tray. Be sure the card guide is in the down position, before using the single envelope slot.
2. Remove a single envelope from its packaging.
3. Slide the envelope evenly into the single envelope slot. The single envelope slot is located on the right side of the upper (OUT) tray. The envelope should be loaded with the address side down (flap side up).
4. Make sure the creased flap edge of the envelope aligns with the right side of the single envelope slot.
5. Slide the envelope through the slot until it stops. Make sure the envelope is not bent and is straight in the envelope slot.
   NOTE: To minimize print skew, use envelopes with rectangular flaps rather than triangular flaps.

To Load Multiple Envelopes

1. Slide the paper width adjuster to its leftmost position.
2. Pull out the paper length adjuster and remove any paper from the IN tray.
3. Remove up to 20 envelopes from their packing and tap the short edge of the envelopes on a flat surface to even the stack.
4. Slide the envelopes evenly into the IN tray, address side down (flap side up).
5. Slide the paper width adjuster to the right until it gently touches the left edge of the envelope stack.
6. For size Invitation A2 and C6 Envelopes, press the inside of the paper length adjuster handle to release and lower it.
7. For all sizes of envelopes, push the paper length adjuster in toward the envelopes until it stops. Make sure the envelopes are flat in the lower tray and not bent.

Set up the Printer Properties

1. Select Start on the taskbar. Choose Settings, then Printers. Right-click the printer. Select Properties from the pop-up menu.
2. Select the Paper or Setup tab depending on the version of the printer driver software.
3. In the Paper Options section, select the desired envelope size from the Paper Size drop-down box.
4. Click OK.

Print Print the envelope from your chosen program. From most applications, just select the File menu, then choose Print. After Printing the Envelopes Reset the printer and the printer properties for the kind of printing you will be doing next.

1. Remove any remaining envelopes from the lower (IN) tray.
2. Slide the paper width adjuster to its leftmost position.
3. Load the desired paper into the lower (IN) tray.
4. On the computer, Select Start on the taskbar. Choose Settings, then Printers. Right-click the printer. Select Properties from the pop-up menu.
5. Select the Paper or Setup tab depending on the version of the printer driver software.
6. In the Paper Options section, select the desired paper size from the Paper Size drop-down box.
7. Click OK.