Question about Logitech Cordless Desktop MX3200 Laser Keyboard Mouse

7 Answers

Keyboard does not work

The keyboard is cordless.  It quit.  I thought it needed new batteries.  We put in new ones, held the buttons down on the part that is plugged into electricity, the one on the bottom of the key board and the one on the mouse.
The mouse works, but the keyboard still doesn't.  We have double checked the batteries, they are okay.

Posted by joenpatti on

  • 6 more comments 
  • rubil Nov 15, 2007

    Same problem as posted by someone else. I left work , everything was fine...come back next morning the logitech wireless keyboard wont work. The wireless mouse works fine. Changed batteries, re-connected all wires, mouse comes on but not keyboard.

  • Anonymous Nov 28, 2007

    Me too, and did all the same things. Any ideas?

  • Anonymous Jan 02, 2008

    i have the same problem my scroll works but the keys dont

  • koren12 Jan 30, 2008

    The keyboard is cordless. It quit. I thought it needed new batteries. We put in new ones, held the buttons down on the part that is plugged into electricity, the one on the bottom of the key board and the one on the mouse.
    The mouse works, but the keyboard still doesn't. We have double checked the

  • sandra174 Aug 13, 2008

    batteries are good but keyboard does not function. None of the keys work. It's almost like they are locked. we ahve already tried it on numerous other computers and to no avail.

  • sentiva Aug 22, 2008

    I have the same problem with my keyboard. The mouse works and the key board does not. I know it is "hooked" up because I can push the "moonlight" key and put the system on standby but NOTHING else works.

  • psemb Sep 04, 2008

    The mouse works, but I can not get the keyboard to work. I have put new batteries in. It did work before. I have a Dell Laptop and am using Vista.

  • Anonymous Oct 22, 2008

    Mouse is working, keyboard doesn't. Batteries are all new, it worked perfect yesterday

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7 Answers

Anonymous

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You don't need to install any software updates. Just do the following:

[Ctrl]-[Alt]-[F12] (must use the left [Ctrl]-[Alt] keys, not the right)
Push the Connect button beneath the keyboard, then the Connect button on the USB Receiver, then the [Esc] key on the keyboard.

This will unlock the security encryption on the keyboard. You may need to reconnect the mouse afterward too.

Posted on Sep 02, 2008

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Anonymous

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Hi, I got the same problem with an Logitech Cordless Desktop LX500 and find the solution on Logitech website: it took me less then 10 minutes to fix it (But quite a few hours to find a solution!)

Basically the last solution provided is quite good but there is documented procedure to follow (Some key stroke as CTRL - ALT - F12 ).

Here is the link: http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=2281&p_created=1113252573&p_sid=XQ3g5kaj&p_accessibility=0&p_redirect=&p_lva=2281&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9NzksNzkmcF9wcm9kcz04NDQsMTEsNTA1JnBfY2F0cz0mcF9wdj0zLjUwNSZwX2N2PSZwX3NlYXJjaF90eXBlPWFuc3dlcnMuc2VhcmNoX25sJnBfcGFnZT00&p_li=&p_topview=1

good luck

Posted on Aug 02, 2008

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Anonymous

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Hi I had the same problem.

It is to do with the security settings of the keyboard so that key strokes can not be detected by other computers.

I am not sure why this was working and then stoped working other than that I enabled auto updates.

To fix the problem I un installed setpoint and then re installed from my original CD and was prompted to resed my security key. Once complete all is working fine

Posted on Feb 06, 2008

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Thank you, Pete.. fixed the problem alright!

Posted on Mar 26, 2010

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thahirvvt736

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I want to strike the f1 option but my keboard is not working

Posted on Mar 22, 2011

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Thanks Pete. Solved it for my MX 500 keyboard, that would only allow the media buttons to work, and not the normal qwerty keys.

Posted on Jun 28, 2010

Anonymous

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Pete is the man on this. I looked at this for a few hours and was getting frustrated. Thanks

Posted on Apr 06, 2010

1 Related Answer

jasonkoe

Jason Koelling

  • 64 Answers

SOURCE: keyboard does not work

i would suggest starting over.. uninstall the drivers for the keyboard mouse and go download the new ones from the manufactures website and fallow the instructions. typically they want you to install the drivers first before plugging in the wireless receiver. i hope this helps.. good luck.

side note- if your having the same problem with 2 diffrent wireless keyboards. you might have some interference from another wireless device. i.e. cordless phone, cell phone. so you might troubleshoot that if the drivers dont work.

Posted on Jan 22, 2008

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I had the same problem but finally found a solution hidden in the depths of Logitech. It's quoted below. I had to do it a couple of times before it worked, and it seems that you need to reconnect the mouse at the same time. I didn't the first time and then the keyboard refused to work. (Finger trouble?) :-(

Cheers,
Magani


The following is from :-
http://logitech-en-ap.custhelp.com/cgi-bin/logitech_en_ap.cfg/php/enduser/std_adp.php?p_faqid=28&p_created=1083786523&p_sid=hwmEUpij&p_accessibility=0&p_redirect=&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MTkwLDE5MCZwX3Byb2RzPTg0NCZwX2NhdHM9JnBfcHY9MS44NDQmcF9jdj0mcF9wYWdlPTEmcF9zZWFyY2hfdGV4dD1teCBkdW8gaXRvdWNo&p_li=&p_topview=1


This article applies to the following products:
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Cordless Elite Duo
Cordless MX Duo
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You may be able to reset the keyboard and resolve the problem by clearing the keyboard capacitors. To do this, remove the batteries from the keyboard and type continuously on as many keys as possible for one to two minutes. This action should simulate touch-typing; you should not press and hold only some keys down.
After you clear the capacitors, replace the batteries and synchronize the keyboard using the following procedure:
  1. Make sure the batteries are in correctly. A diagram on the device itself or in the Getting Started Guide should tell you the correct polarity for the batteries.
  2. Press the connect button on the receiver.
  3. Press the connect button on the bottom or right hand edge of the keyboard.
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The "Connect" button on the mouse is quite small and usually requires a pencil tip or other small object to push it. Remember, ALL Logitech cordless devices will have a synchronization button. If you have the "Cordless Mouse" with Model Number (M/N) M-RN67, the button will be located in a small hole on the lower portion of the back of the mouse. You will need a paper clip to access the button.

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