Question about Creative Labs Zen Touch MP3 Player

1 Answer

Hard disc problem

My creative zen touch suddenly hang up and it displays recovery mode, I click the clean up but nothing happens I also click format all but it displays hard disc problem, so I check on fixya.com and find the same problem with a solution. It says pressing the play button while pressing the reset button with a paper clip, then I try clicking the format all again then theres a display formatting then suddenly it went back to recovery mode again still the same nothing happens. and I heard a clicking sound and buzzing sound on the mp3. you think I need a new player? hope you can help me I really need the player I'm working offshore. thanks

Posted by Jojo Villasan on

  • Anonymous Nov 16, 2007

    My 20Gb Zen touch stopped in the middle of a song, and I've had exactly the same problem trying to get it running again. Please help...

  • jennixo Dec 08, 2007

    my creative zen will charge but not show me anything else or play!

    the lights come on and the logo comes on the screen.

    i tryed going onto the recovery mode but accidently went out of it and cannot get it up again.

    i would like to know if you can help me get up the recovery mode again and how to repair it without losing all my preloaded music?!

    i would really appreiciate your help

    thanks. jennifer.

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1 Answer

Cary Farah

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  • 4,402 Answers

Hard drive is bad.

Posted on Dec 17, 2007

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press play/pause, press reset button and slide power button
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Hi! I think you should try this (i've already tried it and it works):
1- Unplug your Zen from your Computer.
2-Turn off your Zen (if you can't do it, press the "Reset" button)
3- BEFORE turning on your Zen, press your "Play" button and hold it while you turn on.
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can you choose any of the options 1-4? try to clean up.

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Hello,

Have you tried to load the firmware? First you'll need to download the firmware to your PC from Creative's website: Click here. After you've downloaded it, connect your Zen via USB to your PC and open the firmware icon, then click "Upgrade."

For more detailed instructions on how to troubleshoot your Zen, click here

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You can try using the MP3 player recovery tool from Creative

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· Download recovery tool off creative's website.

http://us.creative.com/support/downloads/

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Sounds like it may be the index in your Music Library. Try going into Recovery Mode the routine way; remove battery(are they charged and good?), hold power switch to ON, replace battery, release power switch when the Recovery Mode screen appears on the screen. Run Option 1 CleanUP, after it completes run Option 4 Restart/Reboot. You will get a Rebuilding Library screen when it reboots, that's normal, then it should go back to your startup screen. Good luck and let us know what happened

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