Hi Kim, it's Jack at Dyson.
If your DC44's motorised cleaner head doesn't seem to be picking up as well as it should be, it sounds as if there is a blockage somewhere. To check for this, please follow the steps shown in our Support guide: http://www.dyson.co.uk/support/dc44/dc44-animal/maintaining-your-dyson-machine/removing-blockages-from-the-power-floor-tool
The video I've attached should also help you check for and remove any threads, hair or debris caught around the brush bar.
If you'd like further help after you've given this a try, please get in touch with us directly so our experts can talk you through some additional troubleshooting checks. You can reach the Dyson customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1800 239 766 (AU).
SOURCE: Dyson DC07 Original won't pick up at base
Hi,
Lie machine on its side pull back handle as if vacuuming & switch on (KEEP YOUR FINGERS & ANY LOOSE CLOTHING CLEAR OF BRUSH ROLLER)
Brush should spin if it doesnt ensure clutch control knob on side of machine is in drive position if it isnt rotate knob by hand to drive brush should now spin.
If it doesnt & your machine has A clutch either clutch will need replacing or belts will need replacing.
Manuals are available to replace belts & remove the clutch from this site http://dysonmanuals.llc.nu/index.htm
SOURCE: rotating brush will not turn on my Dyson DC07
Yes I had the same problem on my animal Dysom. There is a button on the top of the dysom that turns the cacuum on. Right beside that button is another one that turns on and off the brush!!! Good luck!!! I accidently one day bumped that button and couldn't get my brush to work but after troubleshooting it, that was my solution.
SOURCE: motorized brush bar not turning on Dyson Vacuum
Apparent common failure is that either the thin yellow and or blue motor drive wires that run from the LH side of the vacuum where the "control board" is located down into the hinge / ball area become stretched and then fray and eventually break. Happened to my Dyson twice. First repaired under warranty, second took about 20 minutes. You need a Torx screwdriver to remove the LH panel ( 4 screws) and also an access panel (2 screws) at the side of the ball which permits access to the blue / yellow wire connectors. I replaced with a new wire and connectors having fed the wires through the access hole making sure sure enough wire was available for the movement of the handle. Also ensure that when the covers are replaced they do not trap any wires underneath.
SOURCE: Dyson animal is giving me fits
Hi,
Try this quick repair and see if this fixes your Dyson in terms of not going in the upright position: This is a frequent problem that we see come in on Dysons. If this doesn't fix it, please feel free to just use the clarification request and let me know this didn't fix it. The suction problem is happening because when the machine is put in the upright position it diverts the suction from the floor to the hose automatically, and it's probably stuck in between the lower part and the hose part.
Step 1.
Turn power off and unplug the machine.
Tilt the machine backward to a 45° angle.
Step 2.
Step 3.
In terms of the machine not picking up, this could be caused by a few things.
The first thing you should check is the filter. The DC14 has a motor filter that is recommended to be washed every 90 days. Here's how to access this filter:
*The post-motor filter located under the clear bin should last the lifetime of the machine and does not need to be washed.
There are two different types of filters that were used on the Dyson DC14, and One part filter, and a two part filter. Here's instructions on how to clean both of them:
ONE PART FILTER:
TWO PART FILTER:
The filter should be washed at least once every 6 months.
Also, since you have removed the bottom plate, a common problem on the Dyson's is when this plate is reinstalled. It is very easy to put the plate on incorrectly, which prevents the brushes from hitting the carpeting. This can seriously decrease the pick up on carpets. Check the bottom plate to make sure that it was put back on properly. Here's pictures of both the correct, and incorrect way to reinstall the bottom plate:
Here's a picture of the WRONG way to install the bottom plate. Notice the gap in between the two housings:
Here's another picture, that is the RIGHT way to install the soleplate:
I would say probably 6 times out of 10 this is the problem with the customers machine. If you checked the soleplate and it is installed correctly, move on to the second possible problem.
I hope that this was helpful to you. Please feel free to use the Clarification Request form here on Fixya if you have any questions.
Thank you,
Chris J.
GoVacuum.com
SOURCE: dyson dc 17 vacuum. brush not moving
The cog belt is probably not aligned with the motor gear. Watch this video and follow its instructions closely.
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