Question about Dell A940 All-In-One InkJet Printer

1 Answer

My dell a940 all in one printer no longer prints in color

I have changed to a brand new color cartridge and the black works fine.  I have cleaned the contacts and printed several test pages.  I have checked the printer preferences and still no color. No color, only black and white.

Posted by zyxw on

  • 14 more comments 
  • Meadow Nov 05, 2007

    My black cartridge was running low. I put in a new cartridge and now the black doesn't print at ALL. I changed back to the old one (which has little ink left) but it prints. Any suggestions?

  • becks2boys Nov 12, 2007

    did all the steps to install new ink. my color ink, which is now filled only uses the yellow for everything. only black and yellow. how do i get it to print in full color?????

  • pipper Nov 13, 2007

    I bought new black and color cartridges. Black works fine, color not at all. Dell A940
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  • Felix2087 Feb 18, 2008

    My Dell A940 only prints in black, despite the fact that the color cartridge is full. Even photos only pick up the grayshade along the border of the image. What can I do??

  • tigusaureliu Jul 19, 2008

    I can only print black and white! When I run test pages, etc, it only can print blue and a little bit of yellow. I just put in a brand new cartridge. Any way to fix this?

  • tbucher Aug 04, 2008

    I have changed to a brand new color cartridge and the black works fine. I have cleaned the contacts and printed several test pages. I have checked the printer preferences and still no color. No color, only black and white.

  • tbucher Aug 04, 2008


  • Anonymous Aug 08, 2008

    Same exact problem. Cleaned several times, removed cartridges and per troublshooting, damp cloth cleaned the contact points for 3 seconds and got yellow red blue to come out. Anyone call Dell support? TIA.

  • Anonymous Sep 25, 2008

    Same problem.

  • Anonymous Oct 13, 2008

    exact same problem with me too..anyone found a solution yet?

  • Anonymous Nov 18, 2008

    I have the same problem any solution yet?????

  • Anonymous Feb 19, 2009

    It drives me buggy!

    Instead of trying the black, I've been printing off dark blue (almost black) but now my color is almost out :(

  • LisaSchueff Feb 25, 2009

    I have the same problem. Please let me know what to do to get the color to print.

  • Anonymous Mar 01, 2009

    same problem... still waitn for an answer!

  • imbabyblu Mar 27, 2009

    i am having the same exact problem. I have tried everything it tells you and it is really starting to get frustrating. Please help

  • Anonymous Mar 19, 2014

    any time I try to make a color copy even when doing a print color test there are blue horizontal lines on all copys when using just black copys it is ok just only making color copys



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  • 24 Answers

Sometimes this happens with most printers i advice that you get hold of this software..called Virtual Printer it takes care of many of the printer problems...It wil really save you lot of time and hair!Atleast  it woked for all of my 2 printers till now..

Posted on Oct 24, 2007


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1 Answer

Black ink will not print

Have you tried setting the color to black cartridge only. You may be printing the black with a combination of colored inks. I occasionally have a similar problem. Sometimes I can get the black to work by taking a paper towel dampened with distilled water and holding it against the cartridge print head until I see black ink coming out. Replace the cartridge and try printing again. If this doesn't work try a new cartridge and run through your Printer Settings, making sure they are all set properly.

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There are several possible issues with the refilled cartridges. Nozzle clogging; dirty contacts; static electricity transfered from your bare hands to contacts on cartridge damaging the circuitry; and more.

Clean the contacts on the cartridge using a pencil eraser. If that doesn't help, you should get a new cartridge and see if it fixes the problem.

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Try this and check if it prints the test page.


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Please follow the instructions given below ton print a test page and check if black color prints. If not then clean and reseat the black cartridge. If issue persists then contact HP Support to replace problem cartridge if it is in warranty and not a refilled cartridge.
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Wow, something similar just happened to me the other day, my black ink ran out & when I replaced it, it just wouldn't print, I kept trying to print things and it sounded like it was printing but then it would just shoot out a blank page of paper (I was trying to print BLACK). So, I went to the Brother website for troubleshooting tips and it said to make sure I had the ink cartridges installed properly so I took the black cartridge back out (it WAS installed correctly, but I was willing to try anything at this point), so I took it out, gave it a blow, like how you would blow on the old Nintendo game catridges when they did not work-I'm not sure if this did anything at all but it's what I did) and then I put it back in). The machine asked if had just replaced black I said "Yes", then it did another "cleaning", as it does when you replace any cartridge. Then I went in the menu to have it print out a "test page" (the instructions for this were in the troubleshooting tips on the website), the test page printed out with NOT all the little black squares as IT SHOULD BE so when it asked me if the test page was ok, I said "NO", then it did ANOTHER CLEANING and I did another test page, this time it worked ok, then I was able to print.
So, bottom line is, maybe take the ink out, make sure you installed it correctly, put it back in, print a test page, if the test page does nto come out right, then tell it it is no good by selecting "NO", then it will do another cleaning and then maybe it will work, if not, then check for more troubleshooting tips on their website, good luck.

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Is it a new genuine cart? If so, I have had this problem. Run multiple copies of black only text, Run 50 copies, will still spit out blank pages.Then head clean. If no black repeat. I did this for around 200-250 copies then Volia! black. Hope this helps

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