I bought the e260 about 6 months ago and I used to use MSC mode to transfer files onto the device, which worked fine. Recently, (about 2 months ago) I was no longer able to transfer music. My computer did not recognize the device when it was in MSC mode. I tried to switch the device the MTP mode, and my computer recognized the device and in WMA, it looked like it was working...all of my music was displayed and I was able to delete and transfer files, or so it seemed. When I unplugged my device from the computer, the device itself did not transfer the information and seemed to crash, (or something like it). Basically now, my device is frozen to where I can only play the music that has been on my player from 2 months, I cant add or delete anything from it. Any advice? Thanks.
Hi,
Try the following steps:
Resetting the device:
1. Press and hold the Power/Menu button for approximately 20 seconds.
2. Release the Power/Menu button.
3. Press the Power/Menu button again to turn on the player.
NOTE: Resetting will turn the player off while it is frozen.
If that doesn't work, then you may download and install the Sansa Firmware Updater and update to the
latest firmware.
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