The cleaner head of the vacuum is"flopping" down and I cannot get the handle to go back in the correct upright position. It looks like something on the right side of the cleaner head (near the valve release clips) is preventing the handle from coming upright.
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Hi there! The tanks, brushes, nozzle and handle can be removed from the cleaner by following these quick steps below.
1. To remove the clean water tank simply grasp the handle and push down on handle to unlock it, then pull the tank out by the handle.
2. To remove the dirty water tank, slide the latches open located on the sides of the cleaner that hold the tank to the base of the cleaner. Grasp the handle and pull up and off.
3. For brush removal, with the handle in the upright position, tilt cleaner back until handle rests on floor. Grab brush assembly and pull firmly.
4. To remove the nozzle, with handle in upright position, tilt cleaner back until handle rests on floor. Pull tab at rear edge of nozzle and pull forward to remove nozzle.
5. For handle removal simply remove the handle screw and lift up on handle.
Disassembly beyond this point is not recommended. Hope this helps!
There may be a dial or something to set your unit to "floor" or low, and "High", all for the type of carpet or flooring you are vacuuming... change the setting to the middle or "floor"/ low.
On the other hand, here is a silly experience we may be sharing- sometime these units have wheels set so that, when the unit is "parked" or upright, wheels come down in the back, thus pushing the front down. You can turn it on, but the wheels won't go back into the unit until you move the handle from the upright position... My ex spent 15 minutes trying to get the vacuum to be normal- and all she had to do was just get the handle back at 2 or 4 o'clock position, and it worked fine... if that's what you did- you aren't the only one! :-)
Sorry to hear you're having difficulties with your DC14. The cleaner should recline easily into the vacuuming position when one foot is placed on the cleaner head, and the handle is lowered. If it's not doing this, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and provide further assistance. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.
Sorry to hear you're having a problem with your DC14 Animal. You should find the cleaner reclines freely into the vacuuming position when you place a foot on the cleaner head, and lower the handle. If it's not doing this, please get in touch with us free on 08002980298 (UK), or 1866MYDYSON (US), so we can provide the assistance you need.
Sorry to hear about the problem you're having with your DC28. You should find the cleaner reclines into the vacuum position easily when you place a foot on the cleaner head and lower the handle. If it's not doing this, please get in touch with us free on 1866MYDYSON, or email [email protected] One of our experts will be happy to assist you further.
Take the sole plate off the brush bar (with a coin or a screw driver)compartment and check for blockages near the brush bar and make sure the brush bar spins round freely.
Its sounds like the clutch is slipping (it does this to protect it self from burning out when something is stopping the brush bar from turning)
A quick test is when in upright position turn the brush bar knob to off
(usally in drive postion) then try the user position again - the brush bar should not be turning and they should be no noise
- Stand behind the vacuum cleaner and look at the right-hand side wheel
- Remove the AI PIPE (it has two purple buttons that you push together to lift it up and out - it looks like a Tuba)
- Lay the handle down and look for a black button that will be exposed in front of the square hole
- Stick your index finger and middle finger into the vacant AI Pipe Hole (the square hole)
- Reach over with your thumb and press the black button in front of the square hole
- Whilst pushing the black button, lift your index finger and your middle finger and move the gray plastic piece up (lift the square hole basically)
- Remove your fingers from the square hole
- Lift the handle and stand your machine back upright again
- Place the AI Pipe back into the square hole
This is a solution for the Bissell Pro Heat, although it may apply to other Bissell steam cleaners as well. This is for the problem of the cleaning solution continually spraying without stop.
I found a quick and simple solution to this problem.
This problem occurs because the valve that allows the solution to flow gets "sticky" and will not close. The valve is engaged by the trigger mechanism in the handle. Squeezing the trigger pushes downward on the valve's plunger, but the spring in the valve that is meant to push the plunger back up to the closed position is not capable of doing so.
Here's the solution:
This valve is white and resides about half way down the vertical handle portion of the cleaner. To get to it, unscrew the 2 black screws that hold the top part of the handle to the bottom part. These are the same screws that you used for assembling the cleaner when you first bought it. Pull the top portion of the handle up and it should slide out.
Now, looking down into the handle body of the remaining portion of the handle, you'll see the top of the white valve. If you push down on the top of the valve (like the trigger mechanism in the top part of the handle you just removed does) it may go down some, but it probably won't go back up by itself like it should.
I found that lubricating this plunger with dish soap was the trick. If you can't get enough access to the valve to do this, you can remove the seven phillips head screws in the lower portion of the handle and pry it apart. I did this. I even took the valve out and put soap around the plunger and into the valve itself. I worked it up and down until it had a quick and positive open/close action.
Reassemble and you should be good to go. You'll notice that the trigger now has a more positive feel to it. I hope this helps.
Just take the handle off, rermove the 2 screws on the front of the cover, remove the plastic piece on the back of the top, then remove the 2 screws and the top cover will come off. There are 2 screws holding the handle pivot on, remove those. Install the new pivot making sure that it alines with the transmissing on the left side, re-install the 2 screws and make sure they are tight. Then put the rest back together.