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When I plug in the shredder it starts running in reverse only. The switch does not respond at all. I purchased a new switch from Aurora and tried to replace it but I am not able to separate the top. There were two screws one on each side of the top assembly that I removed but obviously there is another screw in front of the top housing that I am not able to access. Any help will be appreciated.
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Does it have an 'Automatic' Setting? If it does, the issue will be the small lever or IR Sensor that senses paper in the throat to the shredder and turns it on. If it doesn't, the problem will be the switch, or the contacts to the switch. The fact it runs in reverse proves that the motor is fine.
It appears to be a budget end shredder sold at Best Buy, eBay and Amazon so getting spares might prove difficult.
Question edited for clarity and spelling of maker 'atvia' to 'Ativa'.
If it is only running in reverse the most likely cause is a faulty switch as the switch just reverses the polarity of the power to the motor. Also check that nothing is covering the proximity sensor in the throat of the shredder.
The shredder will only constantly run in the "Reverse" mode. The trigger located in the center of the feed entry slot, which activates the shredder, may be blocked. To clear it, you would need to insert an index card or file folder (i.e. rigid paper or cardstock) in the center of the feed slot and apply force.
Shredders have a manual switch for reverse..... if you have tried this, then there could be a possibility that the switch has dust of paper in it and the contacts not making contact for the reverse cycle... or the switch is faulty. If you have any electrical knowledge, you can do a test with an ohm meter for continuity in the reverse mode.... or remove the switch and blow it out with an air compressor. If you mess with electrical, ALWAYS REMEMBER TO UNPLUG THE SHREDDER!!!
Good luck.........
Unplug it and check to see if theree is any paper caught in the Start switch. Turn it Off, plug it back in and start in the Reverse mode. Then turn it Off and set the swich for On - shread.
If that doesn't work unplug it and find the start switch trip wire, Toggle it a few times with something thin - don't push too hard. You can also spray the switch the canned air used to clean keyboards. Plug it back n, start it in reverse then move it to shread.
In case of a paper jam , which may occur if the shredder is pushed beyond its specified capabilities, press the control switch to the off [O] position and empty the basket if full. Then:
1) Press and hold control switch in reverse [R] position and attempt to back paper out of shredder.
2) If shredder jams in reverse mode, press control switch to automatic [I] position and attempt to continue shredding operation.
3) If shredder jams again, alternate control switch slowly between reverse [R] and automatic [I] positions to attempt to move jammed paper completely through shredder.
If you are unable to clear the jam using this method, turn off and unplug the shredder; remove the wastebasket from cabinet and carefully remove any paper extending below the cutting cylinders; empty the waste basket; insert waste basket and repeat jam clearing procedure.
I just had this problem with my shredder. I think the problem started with a bin that was full. Running the shredder in reverse resulted in shredded paper being pulled up into the slot used to feed paper into the shredder. Some of this shredded paper was blocking the little plastic tab that activates the switch when paper is inserted, so the shredder would no longer start when paper was inserted. I emptied the bin and removed the shredded paper from the feed slot, being careful not to break the plastic "sensor" while removing the paper from under it. The shredder works fine now.
I
just had this problem with my shredder. I think the problem started
with a bin that was full. Running the shredder in reverse resulted in
shredded paper being pulled up into the slot used to feed paper into the
shredder. Some of this shredded paper was blocking the little plastic
tab that activates the switch when paper is inserted, so the shredder
would no longer start when paper was inserted. I emptied the bin and
removed the shredded paper from the feed slot, being careful not to
break the plastic "sensor" while removing the paper from under it. The
shredder works fine now.
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