Question about Dell Dimension 5100 (D51L1) PC Desktop

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Norton Antivirus 2008

Since installing NAV 2008, there are websites I cannot connect to any more. This problem started the day I installed it. I get an error "the page cannot be displayed" I've contacted Norton, who said 'not r/t their product and contact my provider. Verizon said not r/t their service, contact Dell. Dell states it is the NAV 2008 and even tho I disabled it and still cannot connect to the websites, they said it still is in my computer and the only way to fix this problem is to wipe out my OS and reinstall it. This is not an option since I do not want to lose all my files, etc. Each of these contacts did a remote access and could not fix the problem. However, with Dell, it was a product/hardware tech trying to fix the problem since Dell does not give free support for software. This problem is occurring in both my computers I installed it in. The other computer runs Vista. Any help would be greatly appreciated. Thank you, Linda

Posted by Anonymous on

  • 3 more comments 
  • Anonymous Oct 24, 2007

    The computer I am running the Norton on is a Dell Dimension E521, XP OS. The other computer is a compaq w/Vista.

  • Anonymous Oct 24, 2007

    Dear sainisonu,

    If I use this removal tool, is it going to remove my 'new' norton 2008? And if so, when I reinstall norton 2008, will I have the same problem(s)?

  • Anonymous Oct 24, 2007

    If I use this removal tool, will it remove my 'new' norton 2008? And if so, when I reinstall norton 2008 won't I have the exact same problem(s)? Thanks

  • Anonymous Oct 26, 2007

    You are talking to a novice w/computers. I can hook them up, install programs and trouble shoot to solve easy problems. I looked on my norton, I don't see anything blocked as far as outgoing traffic, just in coming. When norton did a remote access, he shut off the worm and spyware protection and still had this problem. I also did a 'cold boot' I think that is what it was called. I went in to start up and disabled the programs norton told me to but problem was still there. As far as outgoing, if norton doesn't recognize the program, it asks for permission. I didn't see anything about fishing filters. I do not want to remove my norton, it's not cheap and I just bought 2, one for each computer. Again, thanks for any help you can provide. Linda

  • rose holden May 11, 2010

    SINCE THIS PROGRAM HAS BEEN INSTALLED ONTO MY COMPUTER. I HAVE HAD NOTHING BUT PROBLEMS. ALSO I HAVE SEARCHED WHAT SEEMS TO ME TO BE EVERY WHERE WITHIN MY SYSTEM IN ORDER TO REMOVE THIS PROGRAM, AND I CAN'T FIND ANY FILES AT ALL. IT'S KINDA FREAKY. PLEASE IF SOME ONE COULD HELP TO DIRECT ME?

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1 Answer

Sandeep Singh

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Use Norton Removal Tool 2008.0.1.19 Every thing works fine after that.

Posted on Oct 24, 2007

  • Sandeep Singh
    Sandeep Singh Oct 25, 2007

    If u don't want to remove Norton from ur computer.Try disabling the fishing filters and try some firewall settings changes to Allow all traffic from internet.If problem still persists.I am always here for help.Don't forget to rate me.

    Regards,
    Sandeep 

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