Assuming it is not a problem with ink or toner
feed, the normal printer does not determine internally the colors but only
follows instructions from the application (program) you are using.
If a test page from the printer shows the
correct color or color balance, then you will have to do the color correction
from the program that is controlling the printer.
Carefully read of the application's features and
the variables possible from within the program itself.
BTW, the paper stock you are using and
its absorption characteristics can also influence color saturation too.
Also, it is helpful if you include brand name and model number of the device for which you are requesting help.
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