Question about Softheat Heating Pad HP218 12 3P

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Mod.Hp980PT, red and top green light flash, no heat

This is the same pad we had last time, same thing happened, pad quit working and the red light and the top green light simply flashed and the pad did not heat, what is the solution to fix this as it must be a control problem. **** Rapp

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This is a very common feature on these types of simple, high-volume, low-cost home appliances known as a safety fault. This fault will temporarily (or permanently) disable the appliance and happens for several reasons: (1) an over-temp (high heat) occurrence, (2) an over-power (power surge) occurrence, (3) an under-power (power outage or trickle power) occurrence, (4) an over-time occurrence (auto-off fails), (5) a short-circuit occurrence (exposed/crossed/frayed wires, etc.). Fortunately, it uses a digital "fuse" system and can be reset by the user. However, there is no universal reset process on SoftHeat products so you just have to play with it until you figure it out (customer service dept is no help). Mine is a Kaz SoftHeat HP980PT, with a red power indicator/power-off button and 4 green heat setting buttons. Mine faulted after a heavy storm caused multiple power outages and power surges in my neighborhood. The green light on the highest heat setting button was flashing on mine. Here's how I fixed it: (1) unplugged both ends of power cord and straightened out the cord, then plugged back in to the heating pad end. (2) While holding down the flashing light button, I plugged back in to the wall outlet. (3) While still holding down the flashing light button, pressed and held down the red power-off button, then while still holding down the red power button, I released the flashing light button, followed by releasing the power-off button. This stopped the flashing green light and caused the red power indicator light to stay on (steady-on). It works fine now. Note: Some models have an actual hard fuse in addition to the digital fault feature or possibly only a simple fuse (without the digital fault system). These fuses can the found at many retail stores and then very easily replaced. I hope this helps some of you!!!

Posted on Aug 16, 2016

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