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Brother Intellifax 2800

We have white streaks on the right side of our fax copies.  How can I clean it to get these marks off of the copies?

Posted by snkmfleece on


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If you raise the flap door that has the buttons on it, you will see a strip of glass. Check to see if there is whiteout on the glass strip. Scratch it off.

If that doesn't work, open the lower portion of the machine and find the glass strip there and clean it with a soft cloth, or your finger.

Posted on Jan 30, 2008


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Left side very light

I believe this is a fuser issue, the fuser is not heating properly or evenly. It probably also means your dumping a lot of toner into your fax and you may start to notice streaking after a while.

Jun 10, 2010 | Brother IntelliFAX 2800 Laser Fax

1 Answer

Black streak down right side of outgoing received fax

clean the scanner, it may have white out or some other obstruction blocking it

Jun 02, 2010 | Brother IntelliFAX 4750 Plain Paper Laser...

1 Answer

Fax copy is streaky, almost banded looking. Copies the same too, streaky looking. Toner seems to be full, drum was replaced about 10 months ago with an after market one.

If they are black streaks and they are always in the exact same place, open the cover and clean the skinny little scanning glass. It might be ink or lint. If it's white streaks then it's in the same place but it's dried correction tape or fluid, etc.

Apr 27, 2010 | Brother IntelliFAX 2800 Laser Fax

1 Answer

The receiver states that our faxes that we send are unreadable down the right side of the paper--white or dark streak. The faxes we receive are ok

The glass scanner window (narrow strip of glass) needs cleaning. One "spot" of dirt will appear as a streak on the receiving end.
If you "copy" a document you can check the streak and see how effective your cleaning is.

Sep 28, 2009 | Brother IntelliFax-2820 Laser Fax

1 Answer

Black streaks on my Brother Intellifax 2800 when receiving

You most likely have a bad toner cartridge, The light sensitive drum will probably have a score mark in it causing the issue. Do a "copy" before replacing it, and then afterwards to prove it it has been fixed.

Sep 18, 2009 | Brother Office Equipment & Supplies

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The copies print with 2 white streaks where print should be

pull the toner/drum unit out of the machine. on the top of the drum unit there is ether a blue or green slide lever. move the slide back and fourth 10-15 times. if you have canned air blow out the area where the slide is. reinstall the drum unit see if this works
Good Luck

Jan 29, 2009 | Brother IntelliFAX 2800 Laser Fax

1 Answer

I have a Brother intellifax 2800. It's leaving streaks on all my fax output. How do it fix this problem.

On the Intellifax, there is a glass bar that runs across and allows the fax machine to read the image. Take out the entire drum unit and you should see that bar in the middle of the machine, careful it can be hot. Take an alcohol swab, or a q-tip dipped in alcohol and rub it from left to right on the glass bar. You may also see some spilled toner that is causing the streaks. Remove any toner with the alcohol swabs, do not use water or try to vacuum (huge mess if you do). You do not have to get all the toner, just make sure the glass bar is clean. That should do it.

Dec 02, 2008 | Brother IntelliFAX 2800 Laser Fax

1 Answer


You did not specify if sending or RX
open the part where you insert the papers to fax out (this is also in the troubleshooting of hte manual) look at the strip of glass is there anything on it?
Open the machine, remove toner and look at the strip on bottom of machine clean.

Jul 16, 2008 | Brother IntelliFAX 2800 Laser Fax

1 Answer

Black streaks on the fax

Yes it does, the rubber blade that cleans the drum is not doing its thing properly, hence leaving your mark, pull the drum unit out and expose drum by pulling back the cover underneath it, you should see your mark on the drum, don't touch drum with fingers or brush/clean it, it is photosensitive too so keep away from light for any period of time.

Oct 16, 2007 | Brother IntelliFAX 2800 Laser Fax

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