Wanted to reset key and it jammed, can not turn dial to either position to remove cylinder,, help
If you rotate it back as much as possible toward the start position (the slot with the dot), then insert the tip of a kwikset key and give it a small twist clockwise or counter, it should be able to rotate back to start and you can remove the cylinder. I rekeyed 3 in a row no problem and had the last one jam up. I successfully restarted 3 times, but couldn't get it to complete the rekey.
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